How To Fix WWP1024 - The worklist is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: WWP1 - Planning Workbench

• Message number: 024

• Message text: The worklist is empty

What causes this issue?

No data could be selected due to the restrictions you have
chosen for the worklist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change your settings for the worklist. To do this, go to the settings
for the Planning Workbench by choosing the "Maintain settings" button
on the application toolbar for the worklist. You can then change the
"Selections for Worklist" for the required application.

How can this happen?

Change the "Selections for Worklist" in "Online Planning" for "Plant".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WWP1024 - The worklist is empty ?

  Certainly! Here's a detailed explanation regarding the SAP error message WWP1024 - The worklist is empty:
  
  SAP Error Message: WWP1024 - The worklist is empty
  
  Cause:
  The error message WWP1024 occurs when a user tries to access a worklist (such as a task list, inbox, or workflow items) in the Web Dynpro ABAP environment, but there are no work items available for that user at that moment.
  This can happen due to several reasons:
  
  No workflow tasks assigned: The user currently has no workflow tasks or work items assigned.
  Incorrect user or role: The user might not have the correct roles or authorizations to see any work items.
  Worklist not refreshed: The worklist might not have been refreshed or updated to show the latest tasks.
  Workflow not triggered: The workflow that generates the tasks has not been triggered or is not running properly.
  Filter settings: The worklist might be filtered in a way that excludes all available tasks.
  Technical issues: There could be issues with the workflow runtime or the connection to the workflow engine.
  
  
  Solution:
  To resolve the WWP1024 error, consider the following steps:
  
  
  Check for assigned tasks:
  
  Verify if there are any workflow tasks assigned to the user in the SAP Business Workplace (transaction SBWP) or via the workflow inbox.
  Use transaction SWI1 (Work Item Selection) to check if there are any work items for the user.
  
  
  
  Verify user roles and authorizations:
  
  Ensure the user has the necessary roles and authorizations to access the worklist and the related workflow tasks.
  Check roles in transaction PFCG and authorizations in SU53 after the user tries to access the worklist.
  
  
  
  Refresh the worklist:
  
  In the Web Dynpro application, refresh or reload the worklist to ensure the latest tasks are displayed.
  
  
  
  Check workflow status:
  
  Use transaction SWI1 or SWIA to check the status of workflows and work items.
  Ensure that workflows are triggered and running correctly.
  
  
  
  Check filter settings:
  
  Review any filters applied in the worklist UI that might be hiding tasks.
  Remove or adjust filters to display all relevant tasks.
  
  
  
  Technical troubleshooting:
  
  Check the workflow runtime environment and logs (transaction SWI2_FREQ, SWI2_DIAG).
  Look for errors in the system logs (transaction SM21) or short dumps (transaction ST22).
  Verify the connection between the Web Dynpro application and the workflow engine.
  
  
  
  Test with another user:
  
  Try accessing the worklist with a different user who is known to have tasks to determine if the issue is user-specific.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SBWP - SAP Business Workplace (Inbox)
  SWI1 - Work Item Selection
  SWIA - Work Item Administration
  PFCG - Role Maintenance
  SU53 - Authorization Check
  SM21 - System Log
  ST22 - ABAP Dump Analysis
  
  
  
  SAP Notes:
  
  Check for any SAP Notes related to WWP1024 or workflow issues in the SAP Support Portal.
  
  
  
  Web Dynpro:
  
  The worklist is often part of Web Dynpro applications that integrate with SAP Workflow.
  Ensure the Web Dynpro component is correctly configured and connected to the workflow backend.
  
  
  
  
  Summary:
  WWP1024 - The worklist is empty means there are no workflow tasks available for the user at the time of access. The solution involves verifying task assignment, user roles, workflow status, and technical connectivity between the Web Dynpro application and the workflow engine.
  
  If you need help with a specific scenario or system, please provide more details!