How To Fix WV358 - You have selected items that cannot be cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: WV - Messages about Sales Price Calculation

• Message number: 358

• Message text: You have selected items that cannot be cancelled

What causes this issue?

When you are processing pricing documents, you can only cancel items
that have the status 'C' ('Saved'). Here, however, the items that you
have selected include items with a different status.

System Response

No items were cancelled.

How to fix this error?

Check your selections.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WV358 - You have selected items that cannot be cancelled ?

  The SAP error message WV358, which states "You have selected items that cannot be cancelled," typically occurs in the context of sales order processing, delivery, or billing. This error indicates that the system has identified certain items in your selection that cannot be canceled due to various reasons.
  Causes of Error WV358
  
  
  Item Status: The items you are trying to cancel may have a status that does not allow for cancellation. For example, if the items have already been delivered or invoiced, they may be locked for cancellation.
  
  
  Document Flow: If there are subsequent documents (like invoices or delivery notes) that depend on the items you are trying to cancel, the system will prevent cancellation to maintain data integrity.
  
  
  Item Type: Certain item types (like service items or non-stock items) may have restrictions on cancellation.
  
  
  Custom Settings: Custom configurations in your SAP system may impose additional restrictions on item cancellation.
  
  
  Partial Deliveries: If the items have been partially delivered, the system may not allow cancellation of the remaining quantity.
  
  
  Solutions to Error WV358
  
  
  Check Item Status: Review the status of the items you are trying to cancel. If they have been delivered or invoiced, you may need to reverse those documents first.
  
  
  Review Document Flow: Use transaction codes like VA03 (Display Sales Order) or VL03N (Display Outbound Delivery) to check the document flow and see if there are any dependent documents that need to be addressed.
  
  
  Consult with Your SAP Administrator: If you suspect that custom settings are causing the issue, consult with your SAP administrator or support team to understand the specific configurations in your system.
  
  
  Use Alternative Processes: If cancellation is not possible, consider using alternative processes such as returns or credit memos, depending on the business scenario.
  
  
  Check for Partial Deliveries: If there are partial deliveries, ensure that you are trying to cancel the correct quantities and that the remaining quantities are eligible for cancellation.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VL03N (Display Outbound Delivery), and VF03 (Display Billing Document) to investigate the status of the items.
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to error WV358. This can provide insights into specific scenarios or patches that may resolve the issue.
  
  
  Documentation: Review SAP documentation or user manuals related to sales order processing, delivery, and billing to understand the rules governing item cancellation.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.