How To Fix WU871 - Customer type &1 is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 871

• Message text: Customer type &1 is not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WU871 - Customer type &1 is not defined ?

  The SAP error message WU871, which states "Customer type &1 is not defined," typically occurs in the context of customer master data management. This error indicates that the system is unable to recognize or find the specified customer type in the configuration settings.
  Cause:
  
  Undefined Customer Type: The customer type specified in the transaction or configuration does not exist in the system.
  Configuration Issues: The customer type may not have been properly configured in the system.
  Data Entry Error: There may be a typo or incorrect entry when specifying the customer type.
  Missing Customization: If the system has been customized, the necessary settings for the customer type may not have been implemented.
  
  Solution:
  
  
  Check Customer Type Configuration:
  
  Go to the relevant configuration settings in SAP (usually in the SPRO transaction).
  Navigate to the section for defining customer types and ensure that the customer type in question is defined.
  
  
  
  Create or Modify Customer Type:
  
  If the customer type does not exist, you may need to create it. This typically involves defining the customer type in the system with the necessary attributes.
  If it exists but is not configured correctly, modify the existing entry to ensure it meets the required specifications.
  
  
  
  Verify Data Entry:
  
  Double-check the entry for the customer type in the transaction where the error occurred. Ensure there are no typos or incorrect values.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines for your specific SAP implementation to ensure that you are following the correct procedures for customer type definitions.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or XD01/XD02 for customer master data maintenance.
  Authorization: Ensure that you have the necessary authorizations to view and modify customer types in the system.
  Custom Development: If your organization has custom developments, check if there are any custom validations or logic that might be affecting the customer type recognition.
  
  By following these steps, you should be able to identify and resolve the issue related to the WU871 error message in SAP.