How To Fix WU860 - Cannot determine hierarchy ID; distribution chain (&1/&2) is incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 860

• Message text: Cannot determine hierarchy ID; distribution chain (&1/&2) is incomplete

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WU860 - Cannot determine hierarchy ID; distribution chain (&1/&2) is incomplete ?

  The SAP error message WU860, which states "Cannot determine hierarchy ID; distribution chain (&1/&2) is incomplete," typically occurs in the context of sales and distribution processes. This error indicates that the system is unable to find a valid hierarchy ID for the specified distribution chain, which is essential for processing certain transactions.
  Cause:
  
  Incomplete Distribution Chain: The distribution chain specified in the error message is not fully defined in the system. This could mean that either the sales organization or the distribution channel is missing or not properly configured.
  Missing Hierarchy Settings: The hierarchy settings for the distribution chain may not be maintained in the system. This can happen if the necessary master data has not been set up correctly.
  Data Inconsistencies: There may be inconsistencies in the master data related to the distribution chain, such as missing entries in the relevant tables.
  
  Solution:
  
  
  Check Distribution Chain Configuration:
  
  Go to the transaction code OVX5 (or SPRO -> Sales and Distribution -> Master Data -> Define Distribution Channels) and verify that the distribution chain is correctly defined.
  Ensure that both the sales organization and distribution channel are active and properly linked.
  
  
  
  Maintain Hierarchy Settings:
  
  Use transaction code OVH1 to check and maintain the hierarchy settings for the distribution chain. Ensure that the hierarchy ID is correctly assigned to the distribution chain.
  If necessary, create or adjust the hierarchy settings to include the missing distribution chain.
  
  
  
  Review Master Data:
  
  Check the relevant master data (such as customer master, material master, etc.) to ensure that all necessary entries are complete and consistent.
  Use transaction codes like XD03 (Customer Display) or MM03 (Material Display) to review the data associated with the distribution chain.
  
  
  
  Check for Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the distribution chain settings.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5, OVH1, XD03, and MM03 for checking and maintaining distribution chain settings and master data.
  SAP Documentation: Refer to SAP Help documentation for detailed information on configuring sales and distribution processes, including distribution chains and hierarchy settings.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the WU860 error and ensure that the distribution chain is properly configured in your SAP system.