How To Fix WU681 - Customer & is not assigned to this sales area

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 681

• Message text: Customer & is not assigned to this sales area

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WU681 - Customer & is not assigned to this sales area ?

  The SAP error message WU681 indicates that a customer is not assigned to the specified sales area. This error typically occurs when you are trying to process a transaction (like creating a sales order, delivery, or invoice) for a customer that has not been set up in the relevant sales area in the SAP system.
  Cause:
  
  Missing Customer-Sales Area Assignment: The customer has not been assigned to the sales area you are trying to use.
  Incorrect Sales Area: The sales area specified in the transaction does not match any sales area where the customer is assigned.
  Data Entry Error: There may be a typo or incorrect entry in the sales area or customer number.
  
  Solution:
  To resolve the WU681 error, you need to ensure that the customer is assigned to the correct sales area. Here are the steps to do this:
  
  
  Check Customer Master Data:
  
  Go to transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  Enter the customer number and select the appropriate sales area (Sales Organization, Distribution Channel, Division).
  If the customer is not assigned to the sales area, you will need to create the assignment.
  
  
  
  Assign Customer to Sales Area:
  
  In the customer master data screen, navigate to the "Sales Area Data" section.
  Click on "Create" or "Add" to assign the customer to the desired sales area.
  Fill in the necessary details (e.g., sales organization, distribution channel, division) and save the changes.
  
  
  
  Verify Sales Area in Transaction:
  
  Ensure that the sales area you are using in your transaction matches the sales area where the customer is assigned.
  
  
  
  Check for Data Consistency:
  
  If you are using a custom program or interface, ensure that the data being passed is correct and consistent with the customer master data.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  
  
  
  Sales Area Structure:
  
  A sales area in SAP consists of three components: Sales Organization, Distribution Channel, and Division. Ensure that all three components are correctly defined for the customer.
  
  
  
  Authorization: Ensure that you have the necessary authorizations to make changes to customer master data.
  
  
  Documentation: Refer to SAP Help documentation for more details on customer master data and sales area assignments.
  
  
  By following these steps, you should be able to resolve the WU681 error and successfully process your transaction.