How To Fix WU680 - Sales area (sales org., distribution channel, division) is incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 680

• Message text: Sales area (sales org., distribution channel, division) is incomplete

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WU680 - Sales area (sales org., distribution channel, division) is incomplete ?

  The SAP error message WU680 indicates that the sales area (which consists of the sales organization, distribution channel, and division) is incomplete or not properly defined in the system. This error typically occurs when trying to create or process sales documents, such as sales orders, quotations, or contracts, and the system cannot find a complete sales area configuration.
  Cause:
  
  Incomplete Sales Area Configuration: The sales area you are trying to use is not fully defined in the system. This means that either the sales organization, distribution channel, or division is missing or not properly linked.
  Master Data Issues: The customer master data or material master data may not be set up correctly for the specified sales area.
  Missing Assignments: The sales organization may not be assigned to the company code, or the distribution channel may not be assigned to the sales organization.
  
  Solution:
  
  
  Check Sales Area Configuration:
  
  Go to the transaction code OVX5 (or SPRO -> Sales and Distribution -> Sales -> Sales Area -> Define Sales Areas) to verify that the sales area is correctly defined.
  Ensure that the sales organization, distribution channel, and division are all correctly set up.
  
  
  
  Verify Customer Master Data:
  
  Use transaction code XD03 (or VD03 for sales area-specific view) to check the customer master data.
  Ensure that the customer is assigned to the correct sales area and that all necessary data is filled in.
  
  
  
  Check Material Master Data:
  
  Use transaction code MM03 to check the material master data.
  Ensure that the material is available for the relevant sales area.
  
  
  
  Review Assignments:
  
  Check the assignment of the sales organization to the company code using transaction code OBY6.
  Ensure that the distribution channel is assigned to the sales organization in the configuration.
  
  
  
  Create Missing Sales Area:
  
  If the sales area does not exist, you may need to create it using the appropriate configuration settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's SAP support team for specific guidance related to your configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  OVX5: Define Sales Areas
  XD03: Display Customer Master
  MM03: Display Material Master
  OBY6: Assign Sales Organization to Company Code
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the sales area configuration and master data.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the WU680 error message in SAP.