How To Fix WU371 - deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 371

• Message text: deleted

What causes this issue?

The system could not find the condition type group.

How to fix this error?

In Customizing for the promotion, check whether the
<DS:SIMG.W_ZF_VK_0251>Condition type groups</> are maintained
correctly.
INCLUDE ISR_CUSTOMIZING

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU371 - deleted ?

  The SAP error message WU371 typically indicates that a work item has been deleted or is no longer available in the system. This can occur for various reasons, such as the work item being processed, deleted by a user, or due to system cleanup processes.
  Cause:
  
  Work Item Deletion: The work item may have been manually deleted by a user or automatically removed by the system due to certain conditions (e.g., completion of a task).
  Workflow Termination: The workflow associated with the work item may have been terminated, leading to the deletion of the work item.
  System Cleanup: Regular maintenance or cleanup processes in the SAP system may have removed the work item.
  Authorization Issues: Sometimes, users may not have the necessary authorizations to view or access the work item, leading to confusion about its status.
  
  Solution:
  
  Check Workflow Status: Verify the status of the workflow associated with the work item. If the workflow has been completed or terminated, the work item will no longer be available.
  Review User Actions: Check if any users have manually deleted the work item. This can be done by reviewing logs or audit trails if available.
  Recreate the Work Item: If the work item is essential for business processes, consider recreating it if possible.
  Consult with IT Support: If the issue persists or if you suspect a system error, consult with your SAP Basis or IT support team for further investigation.
  Check Authorizations: Ensure that the user has the necessary authorizations to view and access work items in the system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by User) to monitor and manage work items.
  Workflow Monitoring: Utilize transaction SWI1 or SWI6 to monitor workflows and their statuses.
  Documentation: Refer to SAP documentation for detailed information on workflows and work item management.
  
  If you continue to experience issues or need specific guidance, it may be beneficial to reach out to SAP support or your internal SAP team for assistance.