How To Fix WTYSC01124 - Warranty claim &1 is consistent with the service order

SAP Error Message - Details

• Message type: E = Error

• Message class: WTYSC01 - Warranty Service Integration

• Message number: 124

• Message text: Warranty claim &1 is consistent with the service order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTYSC01124 - Warranty claim &1 is consistent with the service order ?

  The SAP error message WTYSC01124 indicates that a warranty claim is consistent with the service order, which typically means that the system has identified a relationship between the warranty claim and the service order, but there may be an issue that needs to be addressed.
  Cause:
  
  Data Consistency: The warranty claim may be referencing a service order that has already been processed or closed, leading to inconsistencies in the data.
  Incorrect Claim Submission: The warranty claim might have been submitted incorrectly, or it may not meet the necessary criteria for processing.
  Service Order Status: The status of the service order may not allow for the warranty claim to be processed (e.g., if the order is completed or closed).
  Configuration Issues: There may be configuration settings in the warranty management module that are not aligned with the service order processing.
  
  Solution:
  
  Review the Service Order: Check the status of the service order associated with the warranty claim. Ensure that it is in a status that allows for warranty claims to be processed.
  Verify Claim Details: Ensure that all details in the warranty claim are correct and complete. This includes checking for any missing information or discrepancies.
  Check Configuration: Review the configuration settings in the warranty management module to ensure they are set up correctly to allow for the processing of warranty claims.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on warranty claims and service orders.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW51 (Create Service Order), IW52 (Change Service Order), and WTY1 (Warranty Claim) to navigate through the system effectively.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to process warranty claims and service orders.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.