How To Fix WTYSC01120 - Status does not allow free delivery document, uncheck return parts

SAP Error Message - Details

• Message type: E = Error

• Message class: WTYSC01 - Warranty Service Integration

• Message number: 120

• Message text: Status does not allow free delivery document, uncheck return parts

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTYSC01120 - Status does not allow free delivery document, uncheck return parts ?

  The SAP error message WTYSC01120 indicates that the status of the delivery document does not permit the processing of free delivery items, specifically when it comes to return parts. This error typically arises in the context of warranty management or service processing within SAP.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Document Status: The delivery document may be in a status that does not allow for free delivery processing. This could be due to the document being completed, canceled, or in a state that restricts further modifications.
  Return Parts Configuration: The system may be configured to not allow free delivery for return parts, which could be due to business rules or settings in the warranty management module.
  Missing Authorizations: The user may not have the necessary authorizations to process free deliveries for return parts.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Document Status:
  
  Review the status of the delivery document in question. Ensure that it is in a status that allows for modifications or free deliveries. If the document is completed or canceled, you may need to create a new delivery document.
  
  
  
  Uncheck Return Parts:
  
  If the error message suggests unchecking return parts, you can do this in the delivery document. Navigate to the relevant section of the delivery document and uncheck the option for return parts if it is not necessary for your transaction.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the warranty management module to ensure that free deliveries for return parts are allowed. This may involve consulting with your SAP configuration team or reviewing the relevant customizing settings.
  
  
  
  User Authorizations:
  
  Ensure that the user attempting to process the delivery has the necessary authorizations. If not, contact your SAP security team to review and adjust the user roles as needed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on the specific error message and its implications. This can provide additional context and troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery) or VL02N (Change Outbound Delivery) to navigate and modify delivery documents.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal SAP helpdesk for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.