How To Fix WTYSC01107 - No claim items found using the dynamic item profile

SAP Error Message - Details

• Message type: E = Error

• Message class: WTYSC01 - Warranty Service Integration

• Message number: 107

• Message text: No claim items found using the dynamic item profile

What causes this issue?

No warranty claim items were generated using the dynamic item profile
because no goods movements have taken place . The message is only a
warning that the warranty claim will be created automatically with no
line items.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

No immediate action required since warranty claim will be created
automatically without line items , with header and version information.
However, in order to create line items in the subsequent warranty claim
version, post goods movements against the components or unplanned goods
movement against the service order using transaction MIGO.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WTYSC01107 - No claim items found using the dynamic item profile ?

  The SAP error message WTYSC01107 indicates that no claim items were found using the dynamic item profile. This error typically occurs in the context of warranty claims processing within SAP systems, particularly when dealing with warranty management.
  Cause:
  The error can arise due to several reasons:
  
  Dynamic Item Profile Configuration: The dynamic item profile may not be correctly configured or may not match the items being processed. This can happen if the profile does not include the necessary criteria to identify the claim items.
  Missing or Incorrect Data: The claim items may not exist in the system, or the data associated with the claim may be incomplete or incorrect.
  Authorization Issues: The user may not have the necessary authorizations to view or process the claim items.
  System Errors: There could be underlying system issues or bugs that prevent the retrieval of claim items.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Check Dynamic Item Profile: Review the configuration of the dynamic item profile in the warranty management settings. Ensure that it is set up correctly and includes the necessary criteria for the items you are trying to process.
  Verify Claim Items: Ensure that the claim items you are trying to access actually exist in the system. Check for any discrepancies in the item data.
  Review Authorization: Confirm that the user has the appropriate authorizations to access and process the claim items. If necessary, consult with your SAP security team to adjust permissions.
  Check for System Issues: Look for any known issues or patches related to the SAP version you are using. Consult SAP Notes or the SAP support portal for any relevant updates or fixes.
  Test with Different Data: If possible, try processing a different claim or using a different dynamic item profile to see if the issue persists. This can help isolate whether the problem is with specific data or a broader configuration issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for warranty management and dynamic item profiles for detailed configuration steps and best practices.
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on warranty claim processing.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.