How To Fix WTY_CTR099 - No active version for 'incoming customer' category exists

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY_CTR - Control Logic and Action Control for Consistency Checks

• Message number: 099

• Message text: No active version for 'incoming customer' category exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY_CTR099 - No active version for 'incoming customer' category exists ?

  The SAP error message WTY_CTR099 indicates that there is no active version for the 'incoming customer' category in the warranty management module. This error typically arises when the system is trying to process warranty claims or transactions related to incoming customers, but it cannot find a valid configuration or version for that category.
  Cause:
  
  Missing Active Version: The most common cause is that there is no active version of the warranty configuration for the 'incoming customer' category. This could happen if the configuration has not been set up correctly or if it has been deactivated.
  Configuration Issues: There may be issues with the configuration settings in the warranty management module, such as missing entries or incorrect settings.
  Data Migration Issues: If data has been migrated from another system, it is possible that the necessary configurations were not transferred correctly.
  
  Solution:
  
  
  Check Warranty Configuration:
  
  Navigate to the warranty management configuration settings in SAP.
  Ensure that there is an active version for the 'incoming customer' category. If not, create or activate the necessary version.
  
  
  
  Create a New Version:
  
  If there is no active version, you may need to create a new warranty version for the 'incoming customer' category. This can typically be done in the warranty management configuration area.
  
  
  
  Review Customizing Settings:
  
  Go to the transaction code SPRO and check the warranty management settings under the relevant path. Ensure that all necessary settings are correctly configured.
  
  
  
  Check User Authorizations:
  
  Ensure that the user attempting to perform the action has the necessary authorizations to access and modify warranty configurations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to warranty management for any specific instructions or updates that may pertain to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and setup of your SAP system.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For configuration settings.
  IW31/IW32: For creating and changing warranty claims.
  
  
  
  SAP Notes: Search for SAP Notes related to warranty management and error WTY_CTR099 for any patches or updates that may resolve the issue.
  
  
  Documentation: Review the SAP Help Portal for warranty management to understand the configuration requirements and best practices.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the WTY_CTR099 error message in SAP.