How To Fix WTY_AC018 - Cannot find open items with these selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY_AC - Warranty Processing: Accouning Interface

• Message number: 018

• Message text: Cannot find open items with these selection criteria

What causes this issue?

No open items could be found with the given selection criteria.

System Response

A credit memo list is not created.

How to fix this error?

Please check your entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WTY_AC018 - Cannot find open items with these selection criteria ?

  The SAP error message WTY_AC018 ("Cannot find open items with these selection criteria") typically occurs when you are trying to process warranty claims or related transactions, and the system cannot find any open items that match the selection criteria you have provided. This can happen in various scenarios, such as when you are trying to create a warranty claim, process a warranty return, or perform a warranty analysis.
  Causes:
  
  Incorrect Selection Criteria: The criteria you entered (such as warranty number, customer number, or date range) may not match any existing open items in the system.
  No Open Items: There may simply be no open warranty items available for the specified criteria.
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems, it may lead to discrepancies in the available open items.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain open items.
  Closed or Processed Items: The items you are looking for may have already been closed or processed, making them unavailable for the current operation.
  
  Solutions:
  
  Verify Selection Criteria: Double-check the selection criteria you are using. Ensure that all fields are filled out correctly and that you are using the correct values.
  Check for Open Items: Use transaction codes like IW39 (for maintenance orders) or IW47 (for warranty claims) to check if there are any open items that meet your criteria.
  Adjust Date Ranges: If you are using date ranges, try expanding the range to see if any items appear.
  Review User Authorizations: Ensure that you have the necessary permissions to access the data you are trying to retrieve.
  Consult with IT Support: If you suspect a data synchronization issue or if the problem persists, consult your IT support team or SAP Basis team to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) for warranty-related processes.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation related to warranty management and open item processing for additional insights and best practices.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.