How To Fix WTY_AC017 - Cannot find a debtor with these selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY_AC - Warranty Processing: Accouning Interface

• Message number: 017

• Message text: Cannot find a debtor with these selection criteria

What causes this issue?

No debtor was found for the given sales area &V1&.

System Response

No credit memo lists can be created.

How to fix this error?

Correct your entries.
Make sure that only debtors for which invoice list dates have been
entered in the master record (field <DS:DE.PERRL>Invoice List
Schedule</>) are selected for credit memo lists.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WTY_AC017 - Cannot find a debtor with these selection criteria ?

  The SAP error message WTY_AC017 ("Cannot find a debtor with these selection criteria") typically occurs in the context of warranty management or accounts receivable processes. This error indicates that the system is unable to locate a debtor (customer) based on the selection criteria provided in the transaction.
  Causes:
  
  Incorrect Selection Criteria: The criteria used to search for the debtor may be incorrect or incomplete. This could include wrong customer numbers, incorrect company codes, or other filtering parameters.
  Data Not Available: The debtor may not exist in the system, or the data may not be properly maintained. This could happen if the customer master data has not been created or has been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the debtor's information.
  Inactive or Blocked Debtor: The debtor might be inactive or blocked in the system, preventing the system from retrieving their information.
  Configuration Issues: There may be configuration issues in the warranty management or accounts receivable settings that affect how debtors are identified.
  
  Solutions:
  
  Verify Selection Criteria: Double-check the selection criteria you are using. Ensure that the customer number, company code, and other parameters are correct and complete.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) to verify if the debtor exists in the system. If not, you may need to create the customer using XD01 (Create Customer).
  Review Authorizations: Ensure that you have the necessary authorizations to access the debtor's information. You may need to contact your SAP security team for assistance.
  Check Debtor Status: Verify if the debtor is active and not blocked. You can check this in the customer master data.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to ensure that the warranty management or accounts receivable settings are correctly configured.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, VA01, and VA02 for customer management and sales order processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to warranty management and accounts receivable for best practices and troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.