How To Fix WTY820 - Simulation canceled due to error in BAPI_WARRANTYCLAIM_CREATE

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 820

• Message text: Simulation canceled due to error in BAPI_WARRANTYCLAIM_CREATE

Self-Explanatory Message

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• What is the cause and solution for SAP error message WTY820 - Simulation canceled due to error in BAPI_WARRANTYCLAIM_CREATE ?

  SAP Error Message:
  
  WTY820 - Simulation canceled due to error in BAPI_WARRANTYCLAIM_CREATE
  
  Cause:
  This error occurs during the simulation or creation of a warranty claim in SAP when the BAPI BAPI_WARRANTYCLAIM_CREATE encounters an issue and fails. The BAPI is responsible for creating warranty claims, and if it returns an error, the simulation process is canceled.
  Common causes include:
  
  Incorrect or incomplete input data: Mandatory fields missing or incorrect data passed to the BAPI.
  Configuration issues: Missing or incorrect customizing in warranty claim management (e.g., claim types, settlement rules).
  Authorization problems: User does not have the required permissions to create warranty claims.
  Business logic errors: Validation failures within the BAPI due to business rules (e.g., invalid material, customer, or warranty conditions).
  Integration issues: Problems with linked objects like sales orders, deliveries, or service notifications.
  
  
  Solution:
  
  
  Check the detailed error message:
  
  The BAPI usually returns a message or error code that provides more specific information.
  Use transaction SLG1 (Application Log) to check logs related to warranty claim processing.
  Check the return parameter of the BAPI call for error details.
  
  
  
  Verify input data:
  
  Ensure all mandatory fields are correctly filled.
  Validate the data consistency (material numbers, customer numbers, warranty conditions).
  
  
  
  Review configuration:
  
  Check warranty claim customizing in SPRO under Logistics Execution > Service Processing > Warranty Claims.
  Verify claim types, settlement rules, and other relevant settings.
  
  
  
  Check authorizations:
  
  Ensure the user has the necessary roles and authorizations to create warranty claims.
  
  
  
  Debug or trace the BAPI:
  
  If you have development access, debug the BAPI to identify the exact point of failure.
  Use transaction SE37 to test the BAPI with the same input data.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to BAPI_WARRANTYCLAIM_CREATE and error WTY820.
  There might be known issues or patches available.
  
  
  
  
  Related Information:
  
  
  Transaction codes:
  
  IW65 - Create Warranty Claim
  IW66 - Change Warranty Claim
  SLG1 - Application Log (to check detailed error logs)
  SE37 - Test BAPI function modules
  
  
  
  SAP Modules involved:
  
  SAP Customer Service (CS)
  SAP Warranty Management
  Sales and Distribution (SD) for integration with sales documents
  
  
  
  BAPI Reference:
  
  BAPI_WARRANTYCLAIM_CREATE is used to create warranty claims programmatically.
  Proper input structure and parameters must be provided.
  
  
  
  
  Summary:
  The error WTY820 indicates that the warranty claim creation simulation failed due to an error in the BAPI BAPI_WARRANTYCLAIM_CREATE. To resolve it, analyze the detailed error message, verify input data and configuration, check user authorizations, and debug the BAPI if necessary. Use application logs and SAP Notes for further guidance.