How To Fix WTY175 - Warranty claim not in buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 175

• Message text: Warranty claim not in buffer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY175 - Warranty claim not in buffer ?

  SAP Error Message:
  
  WTY175 - Warranty claim not in buffer
  
  Cause:
  This error occurs when the system tries to process or access a warranty claim that is expected to be in the buffer (temporary memory area) but cannot find it. Typically, this happens during warranty processing transactions where the claim data is not loaded or has been removed from the buffer.
  Common scenarios include:  
  
  Attempting to change or display a warranty claim without first loading it into the buffer.  
  The claim was not properly selected or retrieved before the operation.  
  The buffer was cleared or timed out before the operation was completed.
  
  
  Solution:
  To resolve the error:  
  
  
  Load the Warranty Claim Properly:
  
  Make sure to first select or retrieve the warranty claim using the appropriate transaction or selection screen so that it is loaded into the buffer.
  
  
  Use Correct Transaction Flow:
  
  Follow the standard process flow for warranty claims, ensuring that the claim is opened or selected before performing any changes or processing.
  
  
  Check Buffer Settings:
  
  If the buffer is cleared too quickly or not maintained, check system settings or user session timeouts that might affect buffer retention.
  
  
  Re-enter the Warranty Claim:
  
  If the claim was lost from the buffer, re-enter the claim number or search for it again to reload it.
  
  
  Debugging (if needed):
  
  If the problem persists, debugging the program or checking the buffer handling logic in the warranty claim processing program might be necessary.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  Warranty claims are often processed in transactions like IW70 (Create Warranty Claim), IW71 (Change Warranty Claim), or IW72 (Display Warranty Claim).
  
  
  Buffer Concept:
  
  In SAP, the buffer is a temporary storage area used during processing to hold data objects. If the data is not in the buffer, the system cannot perform operations on it.
  
  
  SAP Notes:
  
  Check SAP Notes related to warranty claim processing for any known issues or patches.
  
  
  User Training:
  
  Ensure users are trained to follow the correct steps in warranty claim processing to avoid buffer-related errors.
  
  
  
  If you continue to experience issues, consider consulting SAP support or your SAP functional consultant for warranty management.