How To Fix WTY142 - Recall &1 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 142

• Message text: Recall &1 already exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY142 - Recall &1 already exists ?

  SAP Error Message:
  
  WTY142 - Recall &1 already exists
  
  Cause:
  The error message WTY142 occurs when you try to create or register a recall (follow-up action) for a warranty claim or service order, but a recall with the same identifier or reference already exists in the system. Essentially, the system is preventing duplicate recalls for the same item or case.
  This typically happens in the context of warranty management or service processing when:
  
  A recall action has already been created for the same equipment, material, or warranty claim.
  The system detects an attempt to create a duplicate recall with the same key or reference number.
  There might be a mismatch or confusion in the recall number assignment or the recall has not been properly closed or archived.
  
  
  Solution:
  To resolve the WTY142 error, you can take the following steps:
  
  
  Check Existing Recalls:
  
  Use transaction codes related to warranty or service management (e.g., IW52, IW53, or warranty claim processing transactions) to search for existing recalls.
  Verify if a recall with the same number or reference already exists for the equipment or claim.
  
  
  
  Avoid Duplicate Creation:
  
  If a recall already exists, do not create a new one with the same reference.
  Instead, update or process the existing recall.
  
  
  
  Correct Recall Numbering:
  
  Ensure that the recall number or reference is unique.
  If the recall number is manually entered, check for typos or errors.
  If the recall number is system-generated, check the number range configuration to avoid overlaps.
  
  
  
  Close or Archive Old Recalls:
  
  If the existing recall is no longer valid or should not block new recalls, consider closing or archiving it properly.
  This might involve completing the recall process or deleting incorrect entries (with caution and proper authorization).
  
  
  
  Check Customizing and User Exits:
  
  Sometimes, custom logic or user exits might cause recall duplication checks.
  Review any custom code or enhancements related to recall creation.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to WTY142 for any patches or known issues.
  
  
  
  
  Related Information:
  
  Module: Warranty Management, Service Management (SAP PM/CS)
  Typical Transactions: IW52 (Change Service Order), IW53 (Display Service Order), Warranty claim processing transactions.
  Number Range: Check number range objects related to recalls (e.g., WTY_RECALL).
  SAP Notes: Check SAP OSS notes for any updates or bug fixes related to recall handling.
  Documentation: SAP Help Portal sections on Warranty Management and Service Processing.
  
  
  If you provide more context (e.g., transaction used, process step), I can help with more specific guidance.