How To Fix WTY118 - Choose a claim type

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 118

• Message text: Choose a claim type

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY118 - Choose a claim type ?

  SAP Error Message:
  
  WTY118 - Choose a claim type
  
  Cause:
  The error message WTY118 occurs when the system requires the user to specify a claim type during a warranty or service claim processing, but the claim type has not been entered or selected. This is typically encountered in the Warranty Management or Service Processing modules when creating or processing a claim, and the claim type is a mandatory field for further processing.
  
  Explanation:
  
  The claim type defines the nature of the claim, such as warranty claim, service claim, or other types.
  Without specifying the claim type, the system cannot determine the processing rules, workflow, or settlement procedures.
  This message prompts the user to select a valid claim type before proceeding.
  
  
  Solution:
  
  
  Enter a Claim Type:
  
  When creating or editing a claim, ensure that the Claim Type field is filled.
  The claim type is usually selected from a predefined list configured in the system.
  
  
  
  Check Configuration:
  
  If the claim type field is not visible or no claim types are available, check the configuration in the Warranty Management customizing.
  Transaction codes related to claim type configuration include:
  
  SPRO ? Logistics Execution ? Warranty Management ? Claims ? Define Claim Types
  
  
  Ensure that claim types are properly defined and assigned to the relevant processes.
  
  
  
  User Training:
  
  Make sure users understand the importance of selecting the correct claim type.
  Provide guidance or documentation on which claim type to select for different scenarios.
  
  
  
  Check for Custom Enhancements:
  
  If the system behavior is customized, verify that any user exits or BAdIs related to claim processing are not interfering with the claim type selection.
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  IW51 / IW52 / IW53 – Create/Change/Display Service Notifications (where claims might be processed)
  SPRO – Customizing for Warranty Management
  
  
  SAP Notes:
  
  Check SAP Notes related to warranty claim processing if the issue persists.
  
  
  Documentation:
  
  SAP Help Portal: Warranty Management and Service Processing sections.
  
  
  Fields:
  
  Claim Type field is often labeled as "Claim Type" or "Claim Category" in the UI.
  
  
  
  
  Summary:
  
  WTY118 means the system expects a claim type to be chosen.
  Enter a valid claim type to proceed.
  Verify configuration if claim types are missing.
  Ensure users are trained on claim processing steps.
  
  
  If you provide the exact transaction or process step where this error occurs, I can give more tailored advice.