How To Fix WTY012 - Save warranty claim &1?

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 012

• Message text: Save warranty claim &1?

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY012 - Save warranty claim &1? ?

  SAP Error Message:
  
  WTY012 Save warranty claim &1
  
  Meaning / Cause:
  The error message WTY012 typically occurs when there is an issue saving a warranty claim in the SAP system. The placeholder &1 usually contains additional information or an error code related to the specific problem encountered during the save process.
  Common causes include:
  
  Incomplete or incorrect data in the warranty claim header or item details.
  Missing mandatory fields required for saving the warranty claim.
  Inconsistent or invalid reference data, such as customer, material, or service contract information.
  Authorization issues where the user does not have the necessary permissions to save the claim.
  System or configuration errors in the warranty claim processing setup.
  Technical issues like database locks or system errors during the save operation.
  
  
  Solution / Troubleshooting Steps:
  
  
  Check the detailed message text:
  
  Look at the full message text in the system log or the message output to see what &1 contains. It often provides a clue (e.g., a missing field name, a validation error, or a system error code).
  
  
  Verify mandatory fields:
  
  Ensure all required fields in the warranty claim header and item data are correctly filled. This includes customer data, material numbers, warranty conditions, and claim reasons.
  
  
  Check master data consistency:
  
  Validate that the customer, material, and warranty contract data referenced in the claim exist and are active.
  
  
  Review authorizations:
  
  Confirm that the user has the necessary roles and authorizations to create and save warranty claims.
  
  
  Check configuration settings:
  
  Review warranty claim configuration in SPRO (e.g., warranty types, claim processing rules) to ensure they are correctly maintained.
  
  
  Look for system errors:
  
  Check system logs (SM21), short dumps (ST22), and update logs (SM13) for any technical errors occurring during the save operation.
  
  
  Test with a different user or data:
  
  Try saving a warranty claim with different data or a different user to isolate whether the issue is data-specific or user-specific.
  
  
  Apply SAP Notes:
  
  Search the SAP Support Portal for notes related to message WTY012. There might be known issues or patches available.
  
  
  
  Related Information:
  
  
  Transaction codes:  
  
  IW65 - Create Warranty Claim  
  IW66 - Change Warranty Claim  
  IW67 - Display Warranty Claim
  
  
  
  SAP Module:  
  
  Plant Maintenance (PM) / Customer Service (CS) Warranty Management
  
  
  
  SAP Notes and Documentation:  
  
  Check SAP Help Portal for warranty claim processing guides.  
  Search SAP Notes for message WTY012 for specific fixes or explanations.
  
  
  
  
  If you provide the exact text of the message with the substitution variable &1 filled, I can help diagnose the issue more precisely.