How To Fix WT222 - RRP does not support external customers: filtered out

SAP Error Message - Details

• Message type: E = Error

• Message class: WT - Retail: Replenishment

• Message number: 222

• Message text: RRP does not support external customers: filtered out

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Object explained sufficiently by short text

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message WT222 - RRP does not support external customers: filtered out ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WT222 - RRP does not support external customers: filtered out
  
  Cause:
  This error occurs in the Repetitive Manufacturing (RRP) process when the system tries to process or plan for an external customer, but the RRP functionality is designed to handle only internal customers. In other words, the system filters out external customers because RRP is not configured or intended to support them.
  
  RRP (Repetitive Manufacturing Planning) is typically used for internal production planning and does not handle sales orders or demands from external customers.
  If an external customer is assigned or linked in the planning process, the system will reject or filter out such entries, triggering this error.
  
  
  When does it occur?
  
  During planning or execution of repetitive manufacturing orders.
  When the system encounters a customer master record flagged as external in a context where only internal customers are allowed.
  Possibly during demand management or when integrating sales orders with repetitive manufacturing.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Verify if the customer involved in the process is marked as an external customer.
  Use transaction XD03 or VD03 to display customer master data.
  Confirm the customer type and whether it is appropriate for the RRP process.
  
  
  
  Adjust Customer Assignment:
  
  For repetitive manufacturing, ensure that only internal customers are assigned.
  If the customer is external but mistakenly assigned to RRP, correct the assignment or use a different planning strategy.
  
  
  
  Review Planning Strategy:
  
  RRP is designed for internal demand and supply planning.
  If external customer demand needs to be considered, use other planning strategies such as Make-to-Order (MTO) or Production Orders linked to sales orders.
  
  
  
  Filter or Exclude External Customers:
  
  Adjust filters or selection criteria in planning runs or reports to exclude external customers.
  This prevents the system from attempting to process unsupported customer types.
  
  
  
  Consult Configuration:
  
  Check configuration in Demand Management and Repetitive Manufacturing settings.
  Ensure that customer-related settings align with the intended use of RRP.
  
  
  
  
  Related Information:
  
  RRP (Repetitive Manufacturing Planning): A planning method in SAP used for continuous or repetitive production processes, typically for internal demand.
  Customer Master Data: Contains the classification of customers as internal or external, which affects planning and order processing.
  Planning Strategies: Different strategies exist for production planning, such as Make-to-Stock (MTS), Make-to-Order (MTO), and Repetitive Manufacturing (RRP). Each has specific use cases and limitations.
  Transactions to check:
  
  XD03 / VD03: Display Customer Master
  MD61: Create Planned Independent Requirements
  MF50: Planning Table for Repetitive Manufacturing
  
  
  SAP Notes / Documentation: Check SAP OSS notes or help portal for any updates or patches related to RRP and customer handling.
  
  
  Summary:
  The error WT222 indicates that the Repetitive Manufacturing Planning process encountered an external customer, which it does not support. The solution is to ensure that only internal customers are involved in RRP, adjust customer master data or planning strategies accordingly, and exclude external customers from RRP processes.
  
  If you need help with specific steps or transactions, feel free to ask!