How To Fix WT220 - Error determining customer for goods recipient &1 in sales area &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: WT - Retail: Replenishment

• Message number: 220

• Message text: Error determining customer for goods recipient &1 in sales area &2 &3 &4

What causes this issue?

You want to plan replenishments for a customer to which no plant has
been assigned (for example, in conjunction with
vendor-managed-inventory (VMI)).
In this case, the customer specified in the replenishment master data
is viewed as the recipient of the goods. The recipient must be assigned
a unique sales area and sold-to party in the customer master record.
The system could not find a unique sold-to party for the goods
recipient from among the sales area data determined.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

No replenishments can be planned for this recipient.

How to fix this error?

Make sure the goods recipient has been assigned a unique sold-to party.
For an overview of the assignments for the goods recipient, see the
partner function view of the customer master (by choosing Extras ->
Partner functions/customer).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WT220 - Error determining customer for goods recipient &1 in sales area &2 &3 &4 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WT220 - Error determining customer for goods recipient &1 in sales area &2 &3 &4
  
  Meaning / Cause:
  This error occurs during the processing of a delivery or sales document when the system tries to determine the customer who is the goods recipient but fails to find a valid customer master record or relevant data for the specified sales area.
  
  The system attempts to identify the "goods recipient" customer based on the sales area (Sales Organization, Distribution Channel, Division).
  If the customer number for the goods recipient is missing, incorrect, or not maintained properly in the customer master or sales document, the system cannot proceed.
  This can happen if the "Goods Recipient" field is not filled or the customer assigned as goods recipient is not valid for the sales area.
  It may also occur if the partner function for the goods recipient is not maintained or incorrectly assigned.
  
  
  Common Causes:
  
  Missing or incorrect partner function: The partner function for the goods recipient (usually partner function "WE" or "RE") is not maintained in the sales document or customer master.
  Customer master data issue: The customer assigned as goods recipient does not exist or is not valid for the sales area.
  Sales area data missing: The sales area (Sales Org, Distribution Channel, Division) is not correctly maintained or inconsistent.
  Configuration issue: Partner determination procedure for the sales document type or sales area is not properly configured.
  Copy control issue: During document creation (e.g., from sales order to delivery), the goods recipient data is not copied correctly.
  
  
  Solution / How to Fix:
  
  
  Check Partner Functions in Sales Document:
  
  Go to the sales order or delivery document.
  Verify that the partner function for the goods recipient (usually "WE" or "RE") is maintained.
  If missing, add the correct customer as goods recipient.
  
  
  
  Verify Customer Master Data:
  
  Use transaction XD03 or VD03 to display the customer master.
  Check if the customer exists and is valid for the sales area (Sales Org, Distribution Channel, Division).
  Ensure the customer is not blocked for sales or deliveries.
  
  
  
  Check Partner Determination Procedure:
  
  Use transaction VOPA or SPRO to check partner determination procedures for the sales document type and sales area.
  Ensure that the partner function for goods recipient is included and correctly configured.
  
  
  
  Review Sales Area Data:
  
  Confirm that the sales area data in the sales document matches the customer master data.
  Check for inconsistencies or missing data.
  
  
  
  Check Copy Control Settings:
  
  If the error occurs during delivery creation from sales order, check copy control settings in VTLA or VTFA.
  Ensure that the goods recipient partner function is copied correctly from sales order to delivery.
  
  
  
  Maintain Goods Recipient in Delivery:
  
  If the delivery is created manually, ensure the goods recipient is entered correctly.
  
  
  
  
  Additional Notes:
  
  The goods recipient is important for delivery processing and billing.
  Sometimes, the goods recipient is the same as the sold-to party or ship-to party, but it can be different.
  Partner functions and their determination are key to resolving this error.
  If custom partner functions are used, ensure they are properly integrated into the partner determination procedure.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WT220 - Error determining customer for goods recipient in sales area
  
  
  Cause
  Missing/incorrect goods recipient partner function or invalid customer master data
  
  
  Solution
  Maintain correct goods recipient partner function in sales document and customer master
  
  
  Transactions to check
  XD03, VD03 (customer master), VA02 (sales order), VL02N (delivery), VOPA (partner determination)
  
  
  Configuration
  Check partner determination procedures and copy control settings
  
  
  
  
  If you need help with specific transaction steps or configuration paths, feel free to ask!