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How To Fix WSTI021 - Count was saved. Posting must be carried out in the head office


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WSTI - Messages about Store Workbench, Physical Inventory

  • Message number: 021

  • Message text: Count was saved. Posting must be carried out in the head office

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message WSTI021 - Count was saved. Posting must be carried out in the head office ?

    Certainly! Here's a detailed explanation for the SAP error message WSTI021: "Count was saved. Posting must be carried out in the head office."


    Error Message:

    WSTI021 - Count was saved. Posting must be carried out in the head office.


    Cause:

    This message typically occurs in the context of Inventory Management (IM) or Warehouse Management (WM) processes, especially during physical inventory counting or inventory posting in a decentralized organizational structure.

    • The system allows the user to save the physical inventory count locally (e.g., at a branch or plant level).
    • However, the actual posting of the inventory differences (i.e., the adjustment of stock quantities and values) is restricted to be done only at the head office or a central organizational unit.
    • This restriction is often due to organizational or business process controls configured in the system to ensure that inventory postings are centralized for consistency, control, or audit reasons.

    When does it occur?

    • When a user tries to post inventory differences (e.g., via transaction MI07, MI10, or related physical inventory posting transactions) at a plant or storage location that is not designated as the head office or central posting point.
    • The system allows saving the count but prevents posting, showing this message.

    Solution:

    1. Post Inventory Differences at the Head Office:

      • Identify the organizational unit (plant, company code, or storage location) designated as the head office or central posting point.
      • Perform the inventory posting transaction from that organizational unit.
      • This may require users to have access to the head office system or for the posting to be done by authorized personnel at the head office.
    2. Check Organizational Settings:

      • Review the configuration in Inventory Management or Warehouse Management related to physical inventory.
      • Check if there is a customizing setting or user exit that restricts postings to the head office.
      • This could be in:
        • IMG Path: Logistics ? Materials Management ? Physical Inventory ? Physical Inventory Documents ? Define Physical Inventory Types
        • Or in custom enhancements/user exits controlling posting authorization.
    3. Coordinate with SAP Basis/Functional Team:

      • If the restriction is business-driven, ensure users are informed about the process.
      • If the restriction is not required, discuss with the SAP functional team to adjust the configuration or authorization.
    4. Authorization Check:

      • Sometimes, the message can also appear if the user lacks authorization to post inventory differences at the local plant.
      • Verify user roles and authorizations related to inventory posting.

    Related Information:

    • Physical Inventory Process in SAP:

      • Physical inventory involves counting stock and posting differences.
      • The process can be decentralized (posting at each plant) or centralized (posting at head office).
    • Transactions Involved:

      • MI01: Create Physical Inventory Document
      • MI04: Enter Inventory Count
      • MI07: Post Inventory Differences
      • MI10: Enter Inventory Count for Cycle Counting
    • Customizing:

      • The business may have implemented a policy to centralize postings for better control.
      • This can be enforced via user exits or BAdIs (Business Add-Ins).
    • SAP Notes:

      • Check SAP Notes for any known issues or updates related to message WSTI021.
      • Example: SAP Note 123456 (hypothetical) might explain scenarios or patches.

    Summary:

    Aspect Details
    Cause Posting of inventory differences is restricted to the head office; local posting not allowed.
    Solution Perform posting at the head office; check configuration and authorizations.
    Related Physical inventory process, organizational structure, user authorizations, customizing.

    If you need help identifying the head office plant or adjusting the configuration, please provide details about your organizational structure or SAP system version.

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