How To Fix WSAM_SHMAE024 - Internal error: ITS not available

SAP Error Message - Details

• Message type: E = Error

• Message class: WSAM_SHMAE - Message class for SRS enhanced mat search and ATP request

• Message number: 024

• Message text: Internal error: ITS not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WSAM_SHMAE024 - Internal error: ITS not available ?

  The SAP error message:
  WSAM_SHMAE024 Internal error: ITS not available
  
  Cause:
  This error indicates that the Internet Transaction Server (ITS) is not available or not running properly. ITS is a component used in SAP systems to handle HTTP requests, especially for Web Dynpro, BSP, or ITS-based applications. When the SAP system tries to communicate with ITS and fails, this error is raised.
  Common causes include:
  
  ITS service is not started or has crashed.
  Network or communication issues between the SAP system and ITS.
  Incorrect ITS configuration or missing ITS installation.
  ITS executable or related files are corrupted or missing.
  ITS is not properly registered in the SAP system.
  
  
  Solution:
  
  
  Check ITS status:
  
  Verify if the ITS service is running on the application server.
  On the OS level, check the ITS process (e.g., its or sapits).
  Restart the ITS service if it is stopped or unresponsive.
  
  
  
  Check ITS configuration:
  
  Use transaction SMICM (Internet Communication Manager) in SAP.
  Go to Goto ? Services and check if the ITS service is active.
  If not active, start the ITS service from SMICM.
  
  
  
  Check ITS registration:
  
  Use transaction SICF to check if the ITS services are active and correctly configured.
  Activate the relevant ITS services if inactive.
  
  
  
  Check network connectivity:
  
  Ensure there are no firewall or network issues blocking communication between SAP and ITS.
  Ping or telnet to the ITS port to verify connectivity.
  
  
  
  Check ITS installation:
  
  Verify that the ITS software is correctly installed on the server.
  Reinstall or patch ITS if necessary.
  
  
  
  Review logs:
  
  Check the ITS logs and SAP system logs (transaction SM21) for more detailed error messages.
  Look for any ITS-related errors or crashes.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes related to ITS errors.
  For example, SAP Note 0000000 (replace with actual note number if known) might provide patches or detailed troubleshooting steps.
  
  
  
  
  Related Information:
  
  ITS (Internet Transaction Server): A component that enables SAP GUI and web-based applications to communicate over HTTP/HTTPS.
  SMICM: Transaction to monitor and manage the Internet Communication Manager.
  SICF: Transaction to maintain and activate Internet services in SAP.
  ITS is often used in scenarios involving Web Dynpro, BSP applications, or SAP GUI for HTML.
  
  
  Summary:
  The error WSAM_SHMAE024 Internal error: ITS not available means the SAP system cannot communicate with the ITS service. The resolution involves verifying ITS is installed, running, properly configured, and accessible. Restarting ITS, activating services in SICF, and checking network connectivity usually resolve the issue.
  
  If you need further assistance, please provide:
  
  SAP system version.
  Details about when the error occurs (e.g., during login, running a specific transaction).
  ITS logs or system logs around the error time.