How To Fix WSAM_SHMAE024 - Internal error: ITS not available

WSAM_SHMAE024 - Overview

• Message type: E = Error

• Message class: WSAM_SHMAE - Message class for SRS enhanced mat search and ATP request

• Message number: 024

• Message text: Internal error: ITS not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WSAM_SHMAE024 - Internal error: ITS not available ?

  The SAP error message:
  WSAM_SHMAE024 Internal error: ITS not available
  
  
  Cause:
  This error indicates that the Internet Transaction Server (ITS) is not available or not running properly. ITS is a component used in SAP systems to handle HTTP requests, especially for Web Dynpro, BSP, or ITS-based applications. When the SAP system tries to communicate with ITS and fails, this error is raised.
  Common causes include:
  
  ITS service is not started or has crashed.
  Network or communication issues between the SAP system and ITS.
  Incorrect ITS configuration or missing ITS installation.
  ITS executable or related files are corrupted or missing.
  ITS is not properly registered in the SAP system.
  
  
  
  Solution:
  
  
  Check ITS status:
  
  Verify if the ITS service is running on the application server.
  On the OS level, check the ITS process (e.g., its or sapits).
  Restart the ITS service if it is stopped or unresponsive.
  
  
  
  Check ITS configuration:
  
  Use transaction SMICM (Internet Communication Manager) in SAP.
  Go to Goto ? Services and check if the ITS service