How To Fix WS_CWB091 - Status &2 &3 of dispute &1 does not allow reopening

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 091

• Message text: Status &2 &3 of dispute &1 does not allow reopening

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB091 - Status &2 &3 of dispute &1 does not allow reopening ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB091 Status &2 &3 of dispute &1 does not allow reopening
  
  Meaning / Cause:
  This error occurs when you try to reopen a dispute case in SAP, but the current status of the dispute does not permit reopening. Each dispute case in SAP has a status that controls what actions can be performed on it. If the dispute is in a status that is considered "closed," "completed," or otherwise locked, the system prevents reopening to maintain data integrity and process consistency.
  
  &1 = Dispute number  
  &2 = Status code (e.g., Closed, Completed)  
  &3 = Status description (e.g., "Closed", "Completed", "Cancelled")
  
  
  Typical Causes:
  
  The dispute has already been finalized or closed.
  The dispute is in a status that is configured as non-reopenable in the system.
  Business rules or customizing settings restrict reopening disputes in certain statuses.
  User is trying to perform an action that requires the dispute to be in an open or editable status.
  
  
  Solution / How to Resolve:
  
  
  Check the current status of the dispute:
  
  Use transaction FB03 (Display Document) or dispute management transactions (e.g., CRM_DISPUTE) to view the dispute status.
  
  
  
  Review status profile and customizing:
  
  Check the status profile assigned to the dispute type in SPRO under:
  Financial Supply Chain Management -> Dispute Management -> Basic Settings -> Define Status Profiles
  
  Verify which statuses allow reopening and which do not.
  
  
  
  Change the status if possible:
  
  If business process allows, change the dispute status to an intermediate or open status that permits reopening.
  This might require authorization and should follow your organization's process.
  
  
  
  Reopen the dispute:
  
  Use the appropriate transaction or function module to reopen the dispute once the status allows it.
  
  
  
  If reopening is not allowed by design:
  
  You may need to create a new dispute case instead of reopening the old one.
  Consult with your business process owner or SAP support team.
  
  
  
  Check authorizations:
  
  Ensure the user has the necessary authorizations to change dispute statuses or reopen disputes.
  
  
  
  
  Additional Information:
  
  Dispute Management is part of SAP FSCM (Financial Supply Chain Management).
  Status profiles control the lifecycle of disputes and define which statuses allow which actions.
  Customizing status profiles carefully is important to avoid such errors.
  Sometimes, the error message can be enhanced with more details in the system log or application log.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB091 Status &2 &3 of dispute &1 does not allow reopening
  
  
  Cause
  Dispute is in a status that does not permit reopening
  
  
  Solution
  Check and change dispute status to an open status if allowed; otherwise, create a new dispute
  
  
  Transactions
  CRM_DISPUTE, FB03, SPRO (for customizing)
  
  
  Notes
  Status profiles control allowed actions on disputes
  
  
  
  
  If you need help with specific transaction codes or customizing paths, please provide your SAP system version and module details.