How To Fix WS727 - No document information available

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 727

• Message text: No document information available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS727 - No document information available ?

  Certainly! Here's a detailed explanation regarding the SAP error message WS727 - No document information available:
  
  SAP Error Message: WS727 - No document information available
  
  Cause:
  The error WS727 typically occurs when the system tries to display or process a document (such as a workflow task, a business document, or a workflow container element) but cannot find the associated document information in the database. This usually means:
  
  The document ID or object key referenced does not exist or has been deleted.
  The document information record is missing or corrupted.
  The workflow or application is trying to access a document that was never created or has been archived.
  There is a mismatch or inconsistency between the workflow container and the actual document data.
  
  
  When does it occur?
  
  When a workflow step tries to display a document (e.g., a purchase order, invoice, or any business object) but the document is not found.
  When a user tries to open a document from a workflow task or a related transaction and the system cannot retrieve the document information.
  During workflow processing or when using transaction codes related to workflow or document display.
  
  
  Solution:
  
  
  Check Document Existence:
  
  Verify if the document ID or object key exists in the relevant application tables.
  Use transaction codes like SE16 or SE16N to check the document tables (e.g., BKPF for accounting documents, EKKO for purchase orders).
  
  
  
  Check Workflow Container:
  
  Use transaction SWI1 or SWIA to check the workflow instance and container values.
  Ensure that the container element holding the document ID is correctly populated.
  
  
  
  Check Document Status:
  
  The document might have been deleted or archived. Confirm if the document is still active and accessible.
  If archived, you may need to restore or access it via the archive system.
  
  
  
  Recreate or Reprocess Document:
  
  If the document is missing or corrupted, consider recreating it if possible.
  Alternatively, reprocess the workflow or the business process that generates the document.
  
  
  
  Check Authorizations:
  
  Sometimes, the document exists but the user does not have authorization to view it, leading to this error.
  Verify user authorizations for the relevant document type.
  
  
  
  Check for Custom Code or Enhancements:
  
  If custom workflows or enhancements are involved, verify that the document information is correctly passed and handled.
  Debug the workflow or program to ensure the document ID is correctly fetched.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the error message or symptom.
  Sometimes, patches or corrections are available for known issues causing this error.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Workflow Logs
  SWIA - Work Item Administration
  SE16 / SE16N - Data Browser to check tables
  SBWP - SAP Business Workplace (to check workflow inbox)
  
  
  
  Common Tables:
  
  Workflow container tables: SWWWIHEAD, SWWCONT
  Document tables depending on document type (e.g., BKPF, BSEG, EKKO, EKPO)
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to WS727 or document display issues in workflows.
  
  
  
  
  Summary:
  WS727 - No document information available means the system cannot find the document data it needs to display or process. The root cause is usually missing or inconsistent document data, incorrect workflow container values, or authorization issues. The solution involves verifying the existence and status of the document, checking workflow container data, ensuring proper authorizations, and possibly reprocessing or recreating the document.
  
  If you provide more context (e.g., which transaction or process triggers the error), I can help with more specific troubleshooting steps.