How To Fix WS694 - Customer pricing not allowed for document &1, check your interface data

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 694

• Message text: Customer pricing not allowed for document &1, check your interface data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS694 - Customer pricing not allowed for document &1, check your interface data ?

  The SAP error message:
  WS694 Customer pricing not allowed for document &1, check your interface data
  typically occurs in the context of sales order processing or billing documents when the system tries to determine pricing for a customer but encounters a problem related to the customer master data or the interface data used to create the document.
  
  Cause
  
  Customer pricing is not allowed for the document type or the customer: The system is trying to perform pricing for a customer in a document (e.g., sales order, billing document), but the customer or document type is not set up or allowed for pricing.
  Incorrect or incomplete interface data: The data coming from an external system or interface (e.g., IDoc, EDI, or other integration) is missing or has incorrect customer-related information.
  Customer master data issues: The customer may not be properly maintained in the system, or the pricing procedure is not assigned to the customer or sales area.
  Sales document type or item category settings: The document type or item category used may not be configured to allow pricing for the customer.
  Partner function missing or incorrect: The customer assigned to the relevant partner function (e.g., sold-to party) is missing or incorrect in the interface data.
  
  
  Solution
  
  
  Check the interface data:
  
  Verify the data coming from the external system or interface.
  Ensure that the customer number, sales area (sales organization, distribution channel, division), and partner functions are correctly populated.
  Check the IDoc or interface file for missing or incorrect customer-related fields.
  
  
  
  Verify customer master data:
  
  Check if the customer exists in the system (transaction XD03).
  Ensure the customer is assigned to the correct sales area.
  Verify that the customer has a valid pricing procedure assigned (via sales area data).
  
  
  
  Check sales document type and item category configuration:
  
  Confirm that the sales document type used allows pricing for the customer.
  Check the item category settings to ensure pricing is enabled.
  
  
  
  Review pricing procedure determination:
  
  Make sure the pricing procedure is correctly determined for the combination of sales area, customer pricing procedure, and document type.
  Use transaction V/08 to check pricing procedure determination.
  
  
  
  Partner function assignment:
  
  Ensure the correct partner function (e.g., sold-to party) is assigned in the document.
  Check if the interface data correctly assigns the customer to the required partner function.
  
  
  
  Reprocess or correct the document:
  
  After correcting the data, try to recreate or reprocess the document.
  
  
  
  
  Related Information
  
  Transaction codes:
  
  XD03: Display Customer Master
  VA01/VA02: Create/Change Sales Order
  V/08: Pricing Procedure Determination
  WE02/WE05: IDoc monitoring (if interface data is via IDoc)
  
  
  SAP Notes:
  
  Check SAP Notes related to WS694 for any specific patches or known issues.
  
  
  Interface monitoring:
  
  If the document is created via interface, monitor the interface logs and error queues.
  
  
  Pricing procedure setup:
  
  Ensure that the pricing procedure is assigned to the sales area and customer pricing procedure in customizing (SPRO).
  
  
  
  
  Summary
  The error WS694 indicates that the system cannot perform customer pricing for the document due to missing or incorrect customer or interface data. The solution involves verifying and correcting the customer master data, sales area assignments, pricing procedure determination, and ensuring the interface data is complete and accurate.
  If you provide more details about the document type, interface used, or the process context, I can help with more specific troubleshooting steps.