How To Fix WS563 - &1 is a customer settlement document

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 563

• Message text: &1 is a customer settlement document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS563 - &1 is a customer settlement document ?

  Certainly! Here's detailed information about the SAP error message WS563 &1 is a customer settlement document:
  
  SAP Error Message: WS563 &1 is a customer settlement document
  
  1. Cause
  The error message WS563 &1 is a customer settlement document typically occurs when you try to perform an operation on a document that is identified as a customer settlement document in SAP. 
  
  The placeholder &1 is replaced by the document number.
  Customer settlement documents are special documents created during the settlement process of customer-related transactions, such as in Contract Accounts Receivable and Payable (FI-CA) or in Customer Service (CS) scenarios.
  Certain transactions or processes do not allow changes or postings on these settlement documents because they are system-generated and have specific business logic.
  For example, you might be trying to reverse, change, or post a document that is linked to a customer settlement, which is not allowed.
  
  
  2. When does this error occur?
  
  When attempting to reverse or change a customer settlement document.
  When trying to post a document that references a customer settlement document incorrectly.
  During clearing or settlement processes where the system detects that the document is a customer settlement document and restricts the operation.
  In FI-CA (Contract Accounts Receivable and Payable) module, when trying to manually manipulate settlement documents.
  
  
  3. Solution
  
  Check the document type: Verify that the document number (&1) is indeed a customer settlement document.
  Avoid manual changes: Customer settlement documents are usually system-generated and should not be manually changed or reversed.
  Use appropriate transactions: If you need to reverse or correct a settlement, use the specific SAP transactions designed for settlement reversal or correction, such as:
  
  FPCJ (Reverse Settlement Document) in FI-CA.
  Settlement reversal transactions in the relevant module.
  
  
  Consult business process: Confirm with the business process owner whether the document should be reversed or if a different approach is needed (e.g., creating a new settlement or credit memo).
  Check document flow: Review the document flow to understand dependencies and linked documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error.
  
  
  4. Related Information
  
  Module: FI-CA (Contract Accounts Receivable and Payable), SD (Sales and Distribution), or CS (Customer Service), depending on context.
  Transaction Codes: 
  
  FI-CA: FPCJ (Reverse Settlement Document)
  FB08 (Document reversal) - may not work for settlement documents.
  
  
  SAP Help: Refer to SAP Help Portal for FI-CA settlement document handling.
  SAP Notes: Search for SAP Notes with message number WS563 for any updates or corrections.
  Document Types: Customer settlement documents have specific document types and number ranges configured in the system.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS563 &1 is a customer settlement document
  
  
  Cause
  Attempt to change/reverse/post a customer settlement document which is system-generated.
  
  
  Solution
  Use proper reversal transactions (e.g., FPCJ), avoid manual changes, check document flow.
  
  
  Related Modules
  FI-CA, SD, CS
  
  
  Related Transactions
  FPCJ, FB08 (limited use)
  
  
  
  
  If you provide the exact transaction or scenario where this error occurs, I can help with more specific guidance.