How To Fix WS463 - An internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 463

• Message text: An internal error occurred

What causes this issue?

An internal error occurred.

System Response

The function is terminated.

How to fix this error?

INCLUDE ISR_VERWALTUNG

Procedure for System Administrators

Please contact SAP.
There are no entries in Customizing for price change group &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS463 - An internal error occurred ?

  SAP Error Message:
  
  WS463 - An internal error occurred
  
  Cause:
  The error message WS463 typically indicates that an unexpected internal error has occurred within the SAP system. This is a generic error message that can be triggered by various underlying issues such as:
  
  Problems in the SAP kernel or runtime environment.
  Inconsistencies or corruption in the SAP database.
  Issues with the SAP GUI or communication between the SAP GUI and the application server.
  Errors in custom code or standard SAP programs that cause runtime exceptions.
  Memory or resource limitations on the application server.
  Transport or patch inconsistencies.
  
  Because it is a generic internal error, the exact cause often requires further investigation.
  
  Solution / Troubleshooting Steps:
  
  
  Check the Short Dump (ST22):  
  
  Use transaction ST22 to check for any ABAP short dumps related to the error. The short dump will provide detailed information about the error, including the program, line number, and call stack.
  
  
  
  Review System Logs (SM21):  
  
  Check system logs via transaction SM21 for any related error messages or warnings around the time the error occurred.
  
  
  
  Check Work Process Trace Files:  
  
  Analyze the developer trace files (dev_w* files) located in the work directory of the SAP system. These files often contain detailed error messages and stack traces.
  
  
  
  Check SAP GUI and Network:  
  
  Ensure that the SAP GUI is up to date and properly configured.
  Verify network connectivity between the client and the SAP server.
  
  
  
  Check for Recent Changes:  
  
  Identify if any recent transports, patches, or configuration changes were applied that might have introduced the error.
  
  
  
  Memory and Resource Checks:  
  
  Verify that the application server has sufficient memory and resources.
  Check for any resource bottlenecks or system overloads.
  
  
  
  Debugging:  
  
  If the error is reproducible, use the ABAP debugger to trace the program execution and identify the exact point of failure.
  
  
  
  SAP Notes and Support:  
  
  Search the SAP Support Portal for notes related to WS463 or the specific short dump.
  If no solution is found, consider raising a support ticket with SAP, providing all relevant logs and dump information.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  ST22 - ABAP Runtime Error Analysis  
  SM21 - System Log  
  SM50/SM66 - Work Process Overview  
  ST11 - Developer Traces
  
  
  
  SAP Notes:  
  
  Check SAP Notes for WS463 or related short dump error messages.  
  Example SAP Note search terms: "WS463 internal error", "internal error SAP kernel", "runtime error WS463".
  
  
  
  Common Causes in SAP Community:  
  
  Sometimes WS463 is linked to authorization issues, missing objects, or inconsistencies in the system landscape.
  
  
  
  
  Summary:
  WS463 - An internal error occurred is a generic SAP error indicating an unexpected internal failure. The root cause varies widely and requires detailed analysis of dumps, logs, and traces. Start with ST22 to get detailed error information, then proceed with system logs and traces. If needed, consult SAP Notes or open a support ticket with SAP.
  
  If you provide more context (e.g., when the error occurs, transaction involved, dump details), I can help narrow down the cause and solution further.