How To Fix WS428 - Internal error when data was read from the archive

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 428

• Message text: Internal error when data was read from the archive

What causes this issue?

An internal error occurred during reading of a document from the
archive.

System Response

The document is not read.

How to fix this error?

INCLUDE ISR_VERWALTUNG

Procedure for System Administrators

Contact SAP. The system expects a header document for archiving object
&v1&. However, the system read a header document for archiving object
&v2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS428 - Internal error when data was read from the archive ?

  SAP Error Message:
  
  WS428 - Internal error when data was read from the archive
  
  Cause:
  The error WS428 typically occurs when SAP tries to read archived data but encounters an internal inconsistency or corruption in the archive files or the archive information system. This can happen due to:
  
  Corrupted or incomplete archive files.
  Missing or inconsistent archive index or control files.
  Archive files not properly linked or registered in the SAP system.
  Issues with the archive medium (e.g., tape, disk) or transport layer.
  Mismatch between the archive object and the archive files.
  Problems in the archive retrieval program or the archive link configuration.
  
  
  Solution:
  
  
  Check Archive Files:
  
  Verify that the archive files are complete and not corrupted.
  Ensure that all required archive files are present and accessible.
  If files are on external media, check the media integrity.
  
  
  
  Verify Archive Link and Configuration:
  
  Check the archive link configuration in transaction SARA.
  Ensure the archive object and the archive files correspond correctly.
  Confirm that the archive files are correctly registered in the system.
  
  
  
  Rebuild or Recreate Archive Index:
  
  Sometimes the archive index or control files get corrupted.
  Use transaction SARA to check and rebuild the archive index if possible.
  
  
  
  Check SAP Notes and Patches:
  
  Search for relevant SAP Notes related to WS428 and your specific archive object.
  Apply any recommended patches or corrections.
  
  
  
  Use Archive Information System (Transaction SARI):
  
  Use SARI to check the status of archived data.
  Try to locate the problematic data and verify its archive status.
  
  
  
  Check System Logs and Dumps:
  
  Look into system logs (SM21) and short dumps (ST22) for more detailed error information.
  Analyze the dump to identify the exact cause.
  
  
  
  Contact SAP Support:
  
  If the problem persists, collect all relevant logs, archive files, and system dumps.
  Open a support ticket with SAP, providing detailed information.
  
  
  
  
  Related Information:
  
  Transaction SARA: Archive Administration — used to manage archiving objects, create, delete, and read archive files.
  Transaction SARI: Archive Information System — used to query and analyze archived data.
  Archive Objects: Each archive object has specific programs and configurations; ensure you are using the correct object.
  SAP Notes: Search SAP ONE Support Launchpad for notes related to WS428 or your archive object.
  Common Archive Objects: For example, FI_DOCUM (Financial Accounting documents), MM_EKKO (Purchasing documents), etc.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS428 - Internal error when data was read from the archive
  
  
  Cause
  Corrupted/missing archive files, inconsistent archive index, configuration issues
  
  
  Solution
  Verify archive files, check archive link, rebuild index, check logs, apply SAP Notes
  
  
  Tools
  SARA (Archive Administration), SARI (Archive Information System), SM21, ST22
  
  
  Further Help
  SAP Support with detailed logs and dumps
  
  
  
  
  If you provide the specific archive object or additional context, I can help with more targeted advice.