How To Fix WS428 - Internal error when data was read from the archive

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 428

• Message text: Internal error when data was read from the archive

What causes this issue?

An internal error occurred during reading of a document from the
archive.

System Response

The document is not read.

How to fix this error?

INCLUDE ISR_VERWALTUNG

Procedure for System Administrators

Contact SAP. The system expects a header document for archiving object
&v1&. However, the system read a header document for archiving object
&v2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS428 - Internal error when data was read from the archive ?

  SAP Error Message:
  WS428 - Internal error when data was read from the archive
  
  
  Cause:
  The error WS428 typically occurs when SAP tries to read archived data but encounters an internal inconsistency or corruption in the archive files or the archive information system. This can happen due to:
  
  Corrupted or incomplete archive files.
  Missing or inconsistent archive index or control files.
  Archive files not properly linked or registered in the SAP system.
  Issues with the archive medium (e.g., tape, disk) or transport layer.
  Mismatch between the archive object and the archive files.
  Problems in the archive retrieval program or the archive link configuration.
  
  
  
  Solution:
  
  
  Check Archive Files:
  
  Verify that the archive files are complete and not corrupted.
  Ensure that all required archive files are present and accessible.
  If files are on external media, check the media integrity.
  
  
  
  Verify Archive Link and Configuration:
  
  Check the archive link configuration in transaction SARA.
  Ensure the archive object and the archive files correspond correctly.
  Confirm that the archive files are correctly registered