How To Fix WS089 - Customer & maintained in sales area & as invoice recipient &

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 089

• Message text: Customer & maintained in sales area & as invoice recipient &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS089 - Customer & maintained in sales area & as invoice recipient & ?

  The SAP error message WS089 typically appears in the context of sales and distribution (SD) when there is an inconsistency or missing data related to the customer master records, specifically concerning the roles of the customer in the sales area and invoice recipient.
  
  Error Message WS089
  Message Text:
  
  Customer & maintained in sales area & as invoice recipient &
  
  Cause
  This error occurs because the system expects the customer to be maintained (i.e., properly set up) in the sales area as an invoice recipient, but this is not the case. In other words:
  
  The customer is either not maintained in the sales area as an invoice recipient.
  Or the customer master data is incomplete or inconsistent regarding the invoice recipient role in the sales area.
  
  This can happen during sales order processing, billing, or invoice creation when the system tries to determine the invoice recipient but cannot find the appropriate customer master data maintained for that sales area.
  
  Explanation
  
  In SAP SD, a customer can have different roles such as Sold-to party, Ship-to party, Payer, and Invoice recipient.
  The invoice recipient is the party to whom the invoice is sent.
  The customer master data must be maintained for the relevant sales area (Sales Organization, Distribution Channel, Division) with the correct roles assigned.
  If the invoice recipient is not maintained in the sales area, the system cannot proceed with billing or invoice processing, hence the error.
  
  
  Solution
  
  
  Check Customer Master Data:
  
  Use transaction XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to check the customer master data.
  Enter the customer number and sales area (Sales Org, Distribution Channel, Division).
  Verify if the customer is maintained as an Invoice Recipient in the sales area data.
  
  
  
  Maintain Customer as Invoice Recipient:
  
  If missing, use transaction XD02 or VD02 to maintain the customer master data.
  Go to the Sales Area Data tab.
  Ensure the customer is assigned the role of Invoice Recipient.
  Save the changes.
  
  
  
  Check Partner Functions in Sales Document:
  
  In the sales order or billing document, check the partner functions.
  Make sure the invoice recipient partner function is correctly assigned and corresponds to a customer maintained in the sales area.
  
  
  
  Verify Sales Area Data Consistency:
  
  Ensure that the customer is maintained for the correct sales organization, distribution channel, and division.
  Sometimes, the customer may be maintained in one sales area but not in another, causing the error.
  
  
  
  Reprocess the Document:
  
  After correcting the customer master data, retry the sales order or billing document processing.
  
  
  
  
  Additional Information
  
  This error is common when creating billing documents or invoices where the system needs to determine the invoice recipient.
  The invoice recipient can be different from the sold-to party or payer, so it is important that the customer master data reflects this correctly.
  If the invoice recipient is a different customer, ensure that this customer is also maintained in the sales area.
  Sometimes, customizing settings in Partner Determination Procedures (transaction VOPA) affect how invoice recipients are determined. Check if partner determination is correctly configured.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS089 - Customer & maintained in sales area & as invoice recipient &
  
  
  Cause
  Customer not maintained as invoice recipient in the sales area
  
  
  Solution
  Maintain customer master data in sales area with invoice recipient role (XD02/VD02)
  
  
  Related Transactions
  XD02, XD03, VD02, VD03, VOPA (partner determination)
  
  
  Context
  Sales order processing, billing, invoice creation
  
  
  
  
  If you need further assistance, please provide the exact transaction or process step where the error occurs, and I can help with more specific guidance.