How To Fix WS016 - Enter a new gross price

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 016

• Message text: Enter a new gross price

What causes this issue?

During pricing, the system tried to determine a gross price. The current
system settings mean that a valid gross price could not be determined.
You must enter this manually so that the current item can be valuated
correctly.

System Response

How to fix this error?

Enter a gross price.
If necessary, check the system settings for price determination.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS016 - Enter a new gross price ?

  SAP Error Message:
  
  WS016 - Enter a new gross price
  
  Cause:
  The error message WS016 typically occurs in SAP Sales and Distribution (SD) module during pricing or sales order processing. It indicates that the system requires the user to enter a new gross price for the item because the current price is either missing, zero, or not valid for the given conditions.
  This can happen in scenarios such as:
  
  When the pricing procedure or condition records do not provide a valid price for the material/customer combination.
  When the system is configured to require manual entry of the gross price (e.g., in free goods or manual pricing scenarios).
  When the pricing condition is set to "manual entry" but no price has been entered.
  When the item is flagged for manual pricing or the pricing procedure requires user input for the gross price.
  
  
  Solution:
  To resolve the WS016 error, you can try the following steps:
  
  
  Enter a valid gross price manually:
  
  When prompted by the message, enter the correct gross price for the item in the sales order or billing document.
  
  
  
  Check pricing conditions:
  
  Verify if the pricing conditions for the material/customer are maintained correctly in transaction VK11/VK12.
  Ensure that the relevant condition records exist and are valid for the sales area, customer, and material.
  
  
  
  Review pricing procedure:
  
  Check the pricing procedure assigned to the sales document type and customer pricing procedure.
  Confirm if any condition types require manual entry and if the system is expecting a manual price input.
  
  
  
  Check item category settings:
  
  Some item categories require manual pricing. Verify the item category configuration in VOV7.
  If the item category is set to manual pricing, either enter the price manually or change the item category if appropriate.
  
  
  
  Check for user exits or enhancements:
  
  Sometimes custom code or user exits may enforce manual price entry. Review any custom developments that might trigger this message.
  
  
  
  Consult pricing logs:
  
  Use transaction VK13 to display condition records.
  Use transaction VA02 or VA03 to check pricing details and condition records applied.
  
  
  
  
  Related Information:
  
  
  Transaction codes:
  
  VA01/VA02/VA03 – Create/Change/Display Sales Order
  VK11/VK12/VK13 – Create/Change/Display Condition Records
  VOV7 – Configure Item Categories
  V/08 – Define Pricing Procedures
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes related to pricing errors and manual pricing.
  Refer to SAP SD pricing configuration guides.
  
  
  
  Common condition types that require manual entry:
  
  Condition types with manual entry indicator set in pricing procedure.
  Free goods or special pricing conditions.
  
  
  
  
  Summary:
  WS016 - Enter a new gross price means the system expects you to input a valid gross price because it cannot determine one automatically. The solution is to enter the price manually or correct the pricing setup so that the system can determine the price automatically.
  If you continue to face issues, review the pricing procedure, condition records, and item category settings, or consult your SAP SD functional consultant for detailed troubleshooting.