How To Fix WRMA_CAT024 - No RMA object was found

SAP Error Message - Details

• Message type: E = Error

• Message class: WRMA_CAT - RMA cost allocation

• Message number: 024

• Message text: No RMA object was found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WRMA_CAT024 - No RMA object was found ?

  The SAP error message WRMA_CAT024: No RMA object was found typically occurs in the context of Return Material Authorization (RMA) processing, particularly within SAP's warranty and service management modules.
  
  Cause
  
  The system is trying to reference or process an RMA object (such as an RMA header or item), but it cannot find any corresponding RMA record in the database.
  This can happen if:
  
  The RMA number or identifier provided does not exist.
  The RMA object was deleted or not yet created.
  There is a mismatch or incorrect input in the RMA number or related fields.
  The system is looking for an RMA object in the wrong client, company code, or plant.
  The RMA object is not yet saved or committed in the system.
  
  
  
  
  Solution
  
  
  Verify RMA Number/Input:
  
  Check the RMA number or identifier you are using.
  Ensure it is correct and exists in the system.
  Use transaction codes like IW59 (Display RMA) or IW52 (Change RMA) to verify the RMA object.
  
  
  
  Check RMA Creation:
  
  Confirm that the RMA has been created and saved properly.
  If you are trying to reference an RMA before it is created, create it first.
  
  
  
  Check Authorizations:
  
  Ensure you have the necessary authorizations to view or process the RMA object.
  
  
  
  Check System Context:
  
  Verify that you are working in the correct client, plant, or company code.
  Sometimes the RMA exists but in a different organizational unit.
  
  
  
  Debugging/Logs:
  
  If you have development access, debug the process to see where the system tries to find the RMA object.
  Check application logs (transaction SLG1) for more detailed error messages.
  
  
  
  Data Consistency:
  
  Run consistency checks or database checks if you suspect data corruption.
  Consult with your SAP Basis or support team if necessary.
  
  
  
  
  Related Information
  
  Module: SAP Customer Service (CS), Plant Maintenance (PM), or Warranty Management.
  Transactions: IW51 (Create RMA), IW52 (Change RMA), IW53 (Display RMA), IW59 (List RMAs).
  Notes: Check SAP OSS Notes related to RMA processing for any known bugs or patches.
  Customization: Ensure that the RMA object types and categories are correctly configured in customizing (SPRO).
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing detailed information about the steps leading to the error and system logs.