How To Fix WRF_UPGRADE_MSG020 - Plant &1: Customer &2 does not exist or has no account group assigned &4

SAP Error Message - Details

• Message type: E = Error

• Message class: WRF_UPGRADE_MSG -

• Message number: 020

• Message text: Plant &1: Customer &2 does not exist or has no account group assigned &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WRF_UPGRADE_MSG020 - Plant &1: Customer &2 does not exist or has no account group assigned &4 ?

  The SAP error message WRF_UPGRADE_MSG020 indicates that there is an issue with a customer record in the system. Specifically, the message states that for a given plant (denoted as &1), the customer (denoted as &2) either does not exist or does not have an account group assigned (denoted as &4). This error typically arises during processes that involve customer data, such as sales order processing, material management, or during data migration activities.
  Causes:
  
  Non-Existent Customer: The customer number specified does not exist in the system.
  Missing Account Group: The customer exists, but it does not have an account group assigned, which is necessary for categorizing customers in SAP.
  Data Migration Issues: If data is being migrated from another system, there may be inconsistencies or missing data in the customer records.
  Configuration Issues: The account group may not be properly configured in the system, or the customer master data may not have been created correctly.
  
  Solutions:
  
  
  Verify Customer Existence:
  
  Check if the customer number exists in the system. You can do this by navigating to the customer master data transaction (e.g., XD03 for display).
  
  
  
  Check Account Group Assignment:
  
  If the customer exists, verify that it has an account group assigned. You can check this in the customer master data. If it is missing, you may need to assign an appropriate account group.
  
  
  
  Create or Update Customer Master Data:
  
  If the customer does not exist, you may need to create a new customer record using transaction XD01 (create customer) or update the existing record using XD02 (change customer).
  
  
  
  Data Migration Review:
  
  If this error occurs during a data migration process, review the migration data to ensure that all necessary fields, including account groups, are populated correctly.
  
  
  
  Consult Configuration:
  
  Check the configuration settings for customer account groups in the SAP system. Ensure that the account groups are defined and that they are linked to the appropriate customer types.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD01: Create Customer
  XD02: Change Customer
  XD03: Display Customer
  
  
  Account Group Configuration: You can check the configuration of account groups in the SAP IMG (Implementation Guide) under Sales and Distribution -> Master Data -> Business Partners -> Customer -> Define Account Groups.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the error message WRF_UPGRADE_MSG020 and ensure that the customer data is correctly set up in the SAP system.