How To Fix WRF_PCM270 - &2 work items have been deleted from the inbox of user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WRF_PCM - Price Catalog Inbound

• Message number: 270

• Message text: &2 work items have been deleted from the inbox of user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WRF_PCM270 - &2 work items have been deleted from the inbox of user &1 ?

  The SAP error message WRF_PCM270 indicates that a certain number of work items have been deleted from the inbox of a specific user. This message is typically related to the workflow management in SAP, particularly in the context of the SAP Product Lifecycle Management (PLM) or SAP Advanced Planning and Optimization (APO) modules.
  Cause:
  The error message WRF_PCM270 can occur due to several reasons, including:
  
  Manual Deletion: The work items may have been manually deleted by the user or an administrator.
  Workflow Termination: The workflow associated with the work items may have been terminated or completed, leading to the deletion of the work items.
  System Cleanup: A background job or system process may have been configured to clean up old or completed work items from the inbox.
  Authorization Issues: The user may not have the necessary authorizations to view or manage certain work items, leading to confusion about their status.
  
  Solution:
  To address the WRF_PCM270 error message, consider the following steps:
  
  Check Workflow Status: Review the status of the workflows associated with the deleted work items. Ensure that they have been completed or terminated as expected.
  Review User Actions: Confirm whether the user or an administrator has manually deleted the work items. If so, communicate with the user to understand the reason behind the deletion.
  System Configuration: Check the configuration of any background jobs that may be responsible for cleaning up work items. Adjust the settings if necessary to prevent unintended deletions.
  Authorization Check: Ensure that the user has the appropriate authorizations to view and manage work items in their inbox. If not, work with your SAP security team to grant the necessary permissions.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may provide additional insights or solutions related to this error message.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor and manage work items in SAP.
  Workflow Monitoring: Use transaction code SWI6 to monitor workflow instances and their statuses.
  SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP Support for more detailed troubleshooting and guidance.
  
  By following these steps, you should be able to identify the cause of the WRF_PCM270 error message and take appropriate action to resolve it.