How To Fix WPM_MSG_OFR_PRM_INTG085 - Missing hierarchy type

SAP Error Message - Details

• Message type: E = Error

• Message class: WPM_MSG_OFR_PRM_INTG - Offer promotion integration messages

• Message number: 085

• Message text: Missing hierarchy type

Self-Explanatory Message

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• What is the cause and solution for SAP error message WPM_MSG_OFR_PRM_INTG085 - Missing hierarchy type ?

  SAP Error Message:
  
  WPM_MSG_OFR_PRM_INTG085: Missing hierarchy type
  
  Cause:
  This error typically occurs in SAP Workflow or Business Process Management scenarios where a hierarchy type is expected but not provided or not maintained correctly. Specifically, it arises when the system tries to determine organizational hierarchy information (such as organizational units, positions, or jobs) but cannot find the required hierarchy type in the configuration or master data.
  Common causes include:  
  
  Missing or incomplete configuration of organizational hierarchy types in the system.  
  The workflow or process is referencing a hierarchy type that has not been defined or assigned.  
  Integration issues where the hierarchy data is not properly synchronized or maintained.  
  Incorrect or missing entries in the Organizational Management (OM) or Personnel Administration (PA) modules related to hierarchy.
  
  
  Solution:
  
  
  Check Hierarchy Type Configuration:  
  
  Go to transaction PPOME or PP01 to verify the organizational structure and ensure that the hierarchy types are correctly defined and assigned.  
  Use transaction PPOSE to check the organizational structure and confirm that the hierarchy type exists and is properly maintained.
  
  
  
  Maintain Hierarchy Types:  
  
  Use transaction SPRO ? SAP Reference IMG ? Enterprise Structure ? Definition ? Maintain Hierarchy Types to check if the required hierarchy type is defined.  
  If missing, define the necessary hierarchy type(s) as per your organizational requirements.
  
  
  
  Verify Workflow or Process Configuration:  
  
  Check the workflow or process definition to ensure it references the correct hierarchy type.  
  Adjust the workflow container or parameters to include the correct hierarchy type if missing.
  
  
  
  Check Integration and Master Data:  
  
  Ensure that the organizational data is consistent and synchronized across modules.  
  Run consistency checks in Organizational Management (transaction RHINTE30) to identify and fix any inconsistencies.
  
  
  
  Review Authorization:  
  
  Sometimes missing hierarchy types can be due to insufficient authorization to read organizational data. Verify user roles and authorizations.
  
  
  
  
  Related Information:
  
  Organizational Management (OM): The module responsible for maintaining organizational structures, including hierarchy types.  
  Hierarchy Types: Define different organizational hierarchies (e.g., reporting lines, cost center hierarchies).  
  Workflow Integration: Many SAP workflows rely on organizational hierarchies to determine agents or approvers. Missing hierarchy types can cause workflow errors.  
  Transactions:  
  
  PPOSE – Display Organizational Structure  
  PPOME – Change Organizational Structure  
  SPRO – Customizing (for hierarchy type definition)  
  RHINTE30 – OM consistency check  
  
  
  
  
  If the problem persists after checking the above, consider:  
  
  Reviewing SAP Notes related to WPM_MSG_OFR_PRM_INTG085.  
  Contacting SAP Support with detailed logs and system information.
  
  
  Summary:
  
  The error WPM_MSG_OFR_PRM_INTG085 Missing hierarchy type indicates that a required organizational hierarchy type is not found or maintained. The solution involves verifying and maintaining hierarchy types in Organizational Management and ensuring workflows/processes reference the correct hierarchy type.