How To Fix WP3ROLES037 - Status of user &1 for system &2 is undefined (check SCUG)

SAP Error Message - Details

• Message type: E = Error

• Message class: WP3ROLES - Portal Role Maintenance

• Message number: 037

• Message text: Status of user &1 for system &2 is undefined (check SCUG)

What causes this issue?

A portal role for target system &V2& was assigned to user &V1&.
The CUA central system currently has no status information about this
user.
The following reasons are possible:
System &V2& was recently added to the CUA landscape and the user
comparison process was not yet completed.
User &V1& was created in the central system, but never had assignments
in System &V2&.

System Response

How to fix this error?

Start Transaction SCUG.
Make sure that target system &V2& does not have status "New".
If it has this status, use Transaction SCUG to make sure that user &V1&
was already transferred to the central system (status: "Already central
user"). If this is not the case, copy the user before continuing to
process portal roles.
If this is not the case, you can continue the transaction without
taking any other steps.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP3ROLES037 - Status of user &1 for system &2 is undefined (check SCUG) ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WP3ROLES037 - Status of user &1 for system &2 is undefined (check SCUG)
  
  Meaning / Cause:
  This error occurs in the context of SAP Workflow or Role Management, particularly when dealing with user statuses in cross-system scenarios or when integrating with SAP Solution Manager or other systems.
  
  The system is trying to determine the status of a user (&1) in a particular system (&2).
  However, the status is undefined because the system cannot find or determine the user's status.
  The message suggests checking SCUG, which is the SAP table or transaction related to user group or user status management in cross-system contexts.
  
  Common causes include:
  
  The user does not exist or is not properly maintained in the target system (&2).
  The user status information is missing or inconsistent in the SCUG table.
  Synchronization issues between systems (e.g., between SAP Solution Manager and managed systems).
  Missing or incorrect configuration in cross-system user management or workflow roles.
  Authorization or RFC connection problems preventing status retrieval.
  
  
  Where does this occur?
  
  In SAP Workflow when determining user roles or statuses across systems.
  In cross-system role assignments or user status checks.
  In Solution Manager or other system landscapes where user data is synchronized or checked across multiple SAP systems.
  
  
  How to check / verify:
  
  
  Check SCUG table:
  
  Use transaction SE16 or SE16N to view table SCUG.
  Look for entries related to the user (&1) and system (&2).
  Verify if the user status is maintained and consistent.
  
  
  
  Check user existence and status in system &2:
  
  Log on to system &2.
  Use transaction SU01 to check if the user &1 exists and is active.
  Verify user lock status, validity dates, and roles.
  
  
  
  Check RFC connections:
  
  Ensure that RFC connections between the systems are working properly.
  Use transaction SM59 to test RFC destinations.
  
  
  
  Check workflow or role configuration:
  
  Review workflow definitions or role assignments that involve cross-system user references.
  Ensure that the user mapping and synchronization are correctly set up.
  
  
  
  Check user synchronization:
  
  If using SAP Solution Manager or other central user management, verify that user synchronization jobs have run successfully.
  Check for errors in synchronization logs.
  
  
  
  
  Solution / Resolution:
  
  
  Maintain user status in SCUG:
  
  If missing, add or correct the user status entries in SCUG.
  This may require running synchronization or user status update programs.
  
  
  
  Ensure user exists and is active in system &2:
  
  Create or unlock the user if necessary.
  Assign appropriate roles and authorizations.
  
  
  
  Fix RFC or communication issues:
  
  Repair or reconfigure RFC connections.
  Ensure proper authorizations for RFC users.
  
  
  
  Run user synchronization:
  
  Execute relevant synchronization jobs or programs to update user statuses across systems.
  
  
  
  Check and correct workflow or role configuration:
  
  Adjust workflow steps or role assignments to reference valid users.
  Reassign tasks if necessary.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to WP3ROLES037 for any patches or known issues.
  
  
  
  
  Additional Information:
  
  
  SCUG Table:
  
  Stores user group and status information for users in different systems, used in cross-system scenarios.
  
  
  Related Transactions:  
  
  SE16 / SE16N - Table display  
  SU01 - User maintenance  
  SM59 - RFC destination maintenance  
  SWIA / SWI1 - Workflow administration and monitoring
  
  
  
  Related SAP Notes:  
  
  Check SAP OSS notes for any updates or bug fixes related to WP3ROLES037.
  
  
  
  
  If you provide the exact scenario or system landscape, I can help tailor the troubleshooting steps further.