How To Fix WP774 - Receipt & in IDoc & contains an existing customer number &

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 774

• Message text: Receipt & in IDoc & contains an existing customer number &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WP774 - Receipt & in IDoc & contains an existing customer number & ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Error Message:
  WP774 Receipt & in IDoc & contains an existing customer number &
  
  Meaning / Cause:
  This error occurs during the processing of an IDoc (Intermediate Document) related to customer master data or sales documents, where the IDoc contains a customer number that already exists in the SAP system. Specifically:
  
  The IDoc is trying to create or reference a customer number that is already present in the system.
  This situation typically arises during customer master data replication or sales order processing via IDocs.
  The system detects a conflict because the customer number in the IDoc is not unique or is already assigned to another customer.
  
  
  When does it occur?
  
  During inbound IDoc processing for customer master data (e.g., message type DEBMAS).
  During sales document creation or update via IDocs (e.g., message type ORDERS).
  When the IDoc tries to create a new customer but the customer number already exists.
  When the customer number in the IDoc does not match the expected number range or assignment rules.
  
  
  Possible Causes:
  
  Duplicate Customer Number: The IDoc contains a customer number that already exists in the SAP system.
  Incorrect Partner Number Assignment: The partner number in the IDoc is not aligned with the customer master data.
  Number Range Issues: The customer number in the IDoc is outside the allowed number range or conflicts with internal number assignment.
  Incorrect IDoc Data: The IDoc data might be incorrect or inconsistent, causing the system to detect an existing customer number.
  Master Data Synchronization Problem: The sending system and SAP system are not synchronized regarding customer numbers.
  
  
  Solution / How to Fix:
  
  
  Check the IDoc Data:
  
  Use transaction WE02 or WE05 to display the IDoc.
  Verify the customer number in the relevant segment (e.g., KNA1 for customer master).
  Confirm if the customer number is correct and intended.
  
  
  
  Check Customer Master Data:
  
  Use transaction XD03 or FD03 to check if the customer number exists.
  Verify if the customer number is already assigned to a different customer.
  
  
  
  Adjust the IDoc Data:
  
  If the IDoc is trying to create a new customer, ensure the customer number is unique.
  If the customer number should be assigned internally, remove the customer number from the IDoc to allow SAP to assign it automatically.
  
  
  
  Number Range Configuration:
  
  Check number range intervals for customer master (transaction XDN1 or SNRO for number ranges).
  Ensure the customer number in the IDoc fits within the allowed number range.
  
  
  
  Partner Profile and Mapping:
  
  Check partner profiles (transaction WE20) and mapping rules.
  Ensure the partner number mapping is correct and consistent.
  
  
  
  Reprocess the IDoc:
  
  After correcting the data, reprocess the IDoc using BD87 or manually trigger inbound processing.
  
  
  
  Coordinate with Sending System:
  
  If the IDoc is coming from an external system, coordinate to ensure customer numbers are synchronized or correctly mapped.
  
  
  
  
  Additional Information:
  
  Message Class: WP (Sales and Distribution)
  Message Number: 774
  This error is common in scenarios involving customer master replication or sales order processing via IDocs.
  Proper master data governance and synchronization between systems help prevent this error.
  Sometimes, customizing the number assignment logic or partner profile settings can resolve recurring issues.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WP774 Receipt & in IDoc & contains an existing customer number &
  
  
  Cause
  IDoc contains a customer number that already exists in SAP, causing a conflict.
  
  
  Solution
  Verify and correct the customer number in the IDoc or SAP master data; adjust number ranges; reprocess IDoc.
  
  
  Transactions
  WE02/WE05 (IDoc display), XD03/FD03 (Customer display), WE20 (Partner profiles), BD87 (IDoc reprocessing), SNRO/XDN1 (Number ranges)
  
  
  
  
  If you provide the exact IDoc type and scenario, I can help with more specific guidance.