How To Fix WP490 - POS ORP: Anonym. Debtors/customers are not identical

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 490

• Message text: POS ORP: Anonym. Debtors/customers are not identical

What causes this issue?

You are using the POS function for order-related payment. In
Customizing, the non-identifiable customers (debtors) are maintained
differently for the IDoc types WPUBON01 and WPUTAB01.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In both the Customizing profiles for the above IDoc types, assign the
same customer number for the non-identifiable customers or leave both
fields blank.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.