How To Fix WP490 - POS ORP: Anonym. Debtors/customers are not identical

WP490 - Overview

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 490

• Message text: POS ORP: Anonym. Debtors/customers are not identical

What causes this issue?

You are using the POS function for order-related payment. In
Customizing, the non-identifiable customers (debtors) are maintained
differently for the IDoc types WPUBON01 and WPUTAB01.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In both the Customizing profiles for the above IDoc types, assign the
same customer number for the non-identifiable customers or leave both
fields blank.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP490 - POS ORP: Anonym. Debtors/customers are not identical ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WP490 POS ORP: Anonym. Debtors/customers are not identical
  
  
  Cause:
  This error typically occurs in the context of Point of Sale (POS) or Order Processing (ORP) scenarios where the system expects anonymous debtors/customers to be identical but finds discrepancies.
  
  In SAP Retail POS or ORP, anonymous customers (debtors) are often used for transactions where the customer is not explicitly identified (e.g., walk-in customers).
  The system expects that the anonymous customer master data used in the transaction is consistent and identical.
  The error arises when there is a mismatch between the anonymous customer data in the sales document and the customer master data in the system.
  This can happen due to:
  Different anonymous customer numbers being assigned or used inconsistently.
  Master data inconsistencies or incorrect configuration of the anonymous customer.
  Data replication issues between the backend system and the POS system.
  Custom enhancements or user exits that modify customer data incorrectly.
  
  
  
  
  
  Solution:
  To