How To Fix WP490 - POS ORP: Anonym. Debtors/customers are not identical

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 490

• Message text: POS ORP: Anonym. Debtors/customers are not identical

What causes this issue?

You are using the POS function for order-related payment. In
Customizing, the non-identifiable customers (debtors) are maintained
differently for the IDoc types WPUBON01 and WPUTAB01.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In both the Customizing profiles for the above IDoc types, assign the
same customer number for the non-identifiable customers or leave both
fields blank.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP490 - POS ORP: Anonym. Debtors/customers are not identical ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WP490 POS ORP: Anonym. Debtors/customers are not identical
  
  Cause:
  This error typically occurs in the context of Point of Sale (POS) or Order Processing (ORP) scenarios where the system expects anonymous debtors/customers to be identical but finds discrepancies.
  
  In SAP Retail POS or ORP, anonymous customers (debtors) are often used for transactions where the customer is not explicitly identified (e.g., walk-in customers).
  The system expects that the anonymous customer master data used in the transaction is consistent and identical.
  The error arises when there is a mismatch between the anonymous customer data in the sales document and the customer master data in the system.
  This can happen due to:
  
  Different anonymous customer numbers being assigned or used inconsistently.
  Master data inconsistencies or incorrect configuration of the anonymous customer.
  Data replication issues between the backend system and the POS system.
  Custom enhancements or user exits that modify customer data incorrectly.
  
  
  
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Anonymous Customer Master Data:
  
  Verify that the anonymous customer(s) used in the POS or ORP scenario are correctly maintained in the system.
  Ensure that the anonymous customer number is consistent and correctly assigned in the sales document.
  
  
  
  Review POS/ORP Configuration:
  
  Check the configuration for anonymous customers in the POS system.
  Ensure that the same anonymous customer is used consistently across transactions.
  
  
  
  Data Consistency and Replication:
  
  If you are using data replication between backend and POS systems, verify that the anonymous customer data is correctly replicated.
  Run consistency checks or re-replicate the customer master data if necessary.
  
  
  
  Check Custom Code/User Exits:
  
  Review any custom enhancements or user exits that might alter the customer data during transaction processing.
  Ensure that these do not cause discrepancies in anonymous customer data.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes that address this error message.
  For example, SAP Notes related to POS or ORP customer master data inconsistencies might provide patches or workarounds.
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP (Business Partner) – to check and maintain customer master data.
  POS transaction codes or ORP transaction codes depending on your system.
  
  
  Tables:
  
  KNA1 – Customer Master (General Data)
  POS-specific tables for customer data.
  
  
  SAP Modules:
  
  SAP Retail (IS-Retail)
  SAP POS (Point of Sale)
  Sales and Distribution (SD)
  
  
  Common Scenarios:
  
  Walk-in customers in POS transactions.
  Anonymous customer handling in retail sales.
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to WP490 or anonymous customer inconsistencies.
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing detailed logs and system information.
  
  Let me know if you need help with specific steps or further troubleshooting!