How To Fix WP319 - The cash register receipt to be canceled (&1) was not found in the IDoc

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 319

• Message text: The cash register receipt to be canceled (&1) was not found in the IDoc

What causes this issue?

An item with transaction/event type &V3& exists in till receipt &V2&.
This transaction/event type marks the till receipt as a reversal till
receipt. The system attempted to find reference till receipt number
&V1& contained in the item, so that this could be cancelled. However,
no till receipt with this number exists in the IDoc.

System Response

The reversal till receipt is given the status "Rejected by system".

How to fix this error?

Search for the till receipt to be cancelled, and cancel it manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP319 - The cash register receipt to be canceled (&1) was not found in the IDoc ?

  SAP Error Message:
  
  WP319 – The cash register receipt to be canceled (&1) was not found in the IDoc.
  
  Cause:
  This error occurs during the processing of POS (Point of Sale) data via IDocs, specifically when attempting to cancel a cash register receipt. The system expects to find the original receipt (document) in the IDoc data to process the cancellation. However, the receipt number specified for cancellation is missing or not found in the IDoc segments.
  Common reasons include:  
  
  The original receipt was not sent in the IDoc or was omitted.  
  The receipt number in the cancellation request does not match any receipt in the IDoc.  
  Data inconsistency or incorrect mapping in the POS interface.  
  The cancellation IDoc is processed before the original receipt IDoc, so the system cannot find the receipt to cancel.
  
  
  Solution:
  
  
  Verify the IDoc Data:  
  
  Check the IDoc segments (e.g., E1PPOSEX or related POS segments) to confirm if the original receipt number is present.  
  Ensure that the receipt to be canceled is included in the IDoc or has been processed previously.
  
  
  
  Check the Sequence of IDocs:  
  
  Make sure the original receipt IDoc has been successfully processed before the cancellation IDoc arrives.  
  If the cancellation IDoc arrives first, the system will not find the receipt to cancel.
  
  
  
  Correct the POS Interface:  
  
  Review the POS system or middleware generating the IDocs to ensure it sends the original receipt data before or along with the cancellation.  
  Fix any mapping or data extraction issues that cause missing receipt data.
  
  
  
  Reprocess or Resend IDocs:  
  
  If the original receipt IDoc was not processed, resend it.  
  After the original receipt is in the system, reprocess the cancellation IDoc.
  
  
  
  Check SAP Notes and Documentation:  
  
  Look for SAP Notes related to POS data processing and WP319 error for any patches or known issues.
  
  
  
  
  Related Information:
  
  Module: SAP Retail POS Integration (IS-Retail POS Data)
  Transaction Codes:  
  
  WE02 / WE05 (IDoc monitoring)  
  WPOS (POS data processing)  
  
  
  IDoc Types: Typically POSDATA01 or similar for POS data.  
  Relevant SAP Notes: Search for notes related to WP319 or POS cancellation errors.  
  SAP Help: Refer to SAP Retail POS Integration guides for IDoc processing and error handling.
  
  
  Summary:
  
  The WP319 error indicates that the system cannot find the receipt to be canceled in the incoming IDoc. The fix involves ensuring the original receipt data is present and processed before the cancellation request, correcting the POS interface if necessary, and verifying the IDoc data and processing sequence.