How To Fix WOST_WSSO_DLV_MODEL017 - Rejection reason entered but no item will remain open

SAP Error Message - Details

• Message type: E = Error

• Message class: WOST_WSSO_DLV_MODEL - Messages Order Filfillment/Cancellation

• Message number: 017

• Message text: Rejection reason entered but no item will remain open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WOST_WSSO_DLV_MODEL017 - Rejection reason entered but no item will remain open ?

  The SAP error message WOST_WSSO_DLV_MODEL017 typically indicates that a rejection reason has been entered for a delivery item, but as a result of this rejection, there are no items left open for processing. This can occur in various scenarios, such as when processing deliveries, sales orders, or other logistics-related transactions.
  Cause:
  
  Rejection Reason Entry: A rejection reason has been specified for a delivery item, which indicates that the item is not to be processed further.
  All Items Rejected: If all items in a delivery or order have been marked with a rejection reason, there will be no items left to process, leading to this error.
  Configuration Issues: There may be configuration settings in the system that dictate how rejection reasons are handled, which could lead to this situation if not set up correctly.
  
  Solution:
  
  Review Rejection Reasons: Check the rejection reasons entered for the delivery items. If the rejection reason is not applicable, consider removing it or changing it to a valid reason that allows for further processing.
  Check Item Status: Ensure that at least one item in the delivery or order is still open and not marked for rejection. If all items are rejected, you may need to adjust the status of at least one item.
  Adjust Configuration: If this behavior is not expected, review the configuration settings related to delivery processing and rejection reasons. Consult with your SAP configuration team to ensure that the settings align with your business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling rejection reasons and delivery processing.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VL02N (Change Outbound Delivery) or VL03N (Display Outbound Delivery) to review and modify delivery items.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional insights into handling rejection reasons.
  User Exits or BAdIs: If your organization has custom logic implemented, check if there are any user exits or BAdIs that might affect how rejection reasons are processed.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with SAP experts for further assistance.