How To Fix WO823 - You are not a possible agent of work item '&'

WO823 - Overview

• Message type: E = Error

• Message class: WO - WF: Messages for Workflow Wizards

• Message number: 823

• Message text: You are not a possible agent of work item '&'

What causes this issue?

You tried to execute a work item but you are not one of the
<DS:GLOS.3526B11BAFAB52B9E10000009B38F974>possible agents</>.

System Response

Processing was terminated.

How to fix this error?

Have one of the possible agents execute the work item.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WO823 - You are not a possible agent of work item '&' ?

  SAP Error Message:
  WO823 – You are not a possible agent of work item '&'
  
  
  Cause:
  This error occurs when a user tries to process or act on a workflow work item for which they are not authorized or not assigned as a possible agent. In SAP Workflow, each work item is assigned to one or more agents (users or roles) who are authorized to perform the task. If the current user is not among these agents, the system prevents them from processing the work item and throws this error.
  Common reasons include:
  
  The user is not included in the agent assignment for the work item.
  The workflow container or agent determination logic did not assign the user correctly.
  The work item was reassigned or forwarded, but the current user is not the new agent.
  Authorization or role assignment issues preventing the user from being recognized as an agent.
  
  
  
  Solution:
  
  
  Check Agent Assignment:
  
  Use transaction SWI1 (Work Item Selection) or SWI5