How To Fix WO823 - You are not a possible agent of work item '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: WO - WF: Messages for Workflow Wizards

• Message number: 823

• Message text: You are not a possible agent of work item '&'

What causes this issue?

You tried to execute a work item but you are not one of the
<DS:GLOS.3526B11BAFAB52B9E10000009B38F974>possible agents</>.

System Response

Processing was terminated.

How to fix this error?

Have one of the possible agents execute the work item.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WO823 - You are not a possible agent of work item '&' ?

  SAP Error Message:
  
  WO823 – You are not a possible agent of work item '&'
  
  Cause:
  This error occurs when a user tries to process or act on a workflow work item for which they are not authorized or not assigned as a possible agent. In SAP Workflow, each work item is assigned to one or more agents (users or roles) who are authorized to perform the task. If the current user is not among these agents, the system prevents them from processing the work item and throws this error.
  Common reasons include:
  
  The user is not included in the agent assignment for the work item.
  The workflow container or agent determination logic did not assign the user correctly.
  The work item was reassigned or forwarded, but the current user is not the new agent.
  Authorization or role assignment issues preventing the user from being recognized as an agent.
  
  
  Solution:
  
  
  Check Agent Assignment:
  
  Use transaction SWI1 (Work Item Selection) or SWI5 (Work Item Display) to find the work item.
  Verify the agents assigned to the work item.
  Confirm if the current user is listed as a possible agent.
  
  
  
  Review Workflow Agent Determination:
  
  Check the workflow definition and the agent assignment rules.
  Ensure that the user is correctly determined as an agent based on organizational data, roles, or user decision steps.
  
  
  
  Reassign or Forward Work Item:
  
  If the user needs to process the work item, the current agent can reassign or forward the work item to the user.
  Alternatively, an administrator can reassign the work item using transaction SWIA (Work Item Administration).
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations and roles to be an agent for the workflow.
  Use transaction SU53 after the error to check for missing authorizations.
  
  
  
  Workflow Log Analysis:
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow logs and identify agent assignment issues.
  
  
  
  If the user should be an agent but is not:
  
  Adjust the organizational management data or user master data.
  Correct the workflow container values or agent determination logic.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 – Work Item Selection
  SWI5 – Work Item Display
  SWIA – Work Item Administration (Reassign work items)
  SWI2_FREQ – Workflow Log Analysis
  SWI2_DIAG – Workflow Diagnosis
  SU53 – Authorization Check
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent assignment issues for your specific SAP version.
  
  
  
  Workflow Concepts:
  
  Understanding how agents are determined in SAP Workflow is crucial. Agents can be users, organizational units, positions, or roles.
  Agent determination can be static or dynamic based on workflow container values or organizational management.
  
  
  
  
  Summary:
  Error WO823 means the current user is not authorized to process the work item because they are not assigned as a possible agent. To resolve, verify and correct agent assignments, check authorizations, and if necessary, reassign the work item to the correct user.
  
  If you need help with specific steps or transaction usage, feel free to ask!