How To Fix WN490 - Error while processing customer &1; cust. is assigned to a retail site

SAP Error Message - Details

• Message type: E = Error

• Message class: WN - Plant master data maintenance (integrated)

• Message number: 490

• Message text: Error while processing customer &1; cust. is assigned to a retail site

What causes this issue?

You have started ALE inbound processing of an IDoc for a customer that
is assigned to a retail site.

System Response

The distribution of master data of a customer that is assigned to a
retail site using ALE is not supported. The system stops processing the
IDoc.

How to fix this error?

Data distribution from an SAP ERP system to an SAP S/4HANA system
To distribute the retail site including the assigned customer and
supplier master data, use transaction WBTIMEX.
Data distribution from an SAP S/4HANA system to an SAP S/4HANA system
To distribute the customer and supplier master data of a retail site,
use the business partner Web service.
To distribute the retail site, use the data replication framework (DRF)
implementation for retail sites.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WN490 - Error while processing customer &1; cust. is assigned to a retail site ?

  The SAP error message WN490 indicates that there is an issue with processing a customer who is assigned to a retail site. This error typically arises in the context of SAP Retail or SAP Customer Relationship Management (CRM) when there are inconsistencies or missing configurations related to the customer master data or the retail site assignment.
  Cause:
  
  Customer Assignment Issues: The customer may not be properly assigned to the retail site in the system.
  Data Inconsistencies: There may be inconsistencies in the customer master data, such as missing fields or incorrect data entries.
  Configuration Issues: The retail site may not be configured correctly to handle the customer data.
  Authorization Issues: The user may not have the necessary authorizations to process the customer data related to the retail site.
  
  Solution:
  
  
  Check Customer Assignment:
  
  Verify that the customer is correctly assigned to the retail site. You can do this by checking the customer master data in the SAP system.
  Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to review the customer details.
  
  
  
  Review Customer Master Data:
  
  Ensure that all required fields in the customer master data are filled out correctly. Look for any missing or incorrect information.
  If necessary, update the customer master data using transaction codes like XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  
  
  
  Check Retail Site Configuration:
  
  Review the configuration of the retail site to ensure it is set up to handle the customer data. This may involve checking the site settings in the SAP Retail module.
  Ensure that the retail site is active and properly linked to the relevant organizational units.
  
  
  
  Authorization Check:
  
  Ensure that the user processing the customer has the necessary authorizations to access and modify customer data related to the retail site.
  If needed, consult with your SAP security team to verify and adjust user roles and authorizations.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, XD02, and VD02 for customer master data management.
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data and retail site configuration.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to involve your SAP support team or consult with an SAP expert for further investigation.