How To Fix WM502 - Customer no. & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: WM - IS-R Assortments

• Message number: 502

• Message text: Customer no. & not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WM502 - Customer no. & not found ?

  The SAP error message WM502 ("Customer no. & not found") typically occurs in the context of Warehouse Management (WM) when the system is unable to find a customer number that is being referenced in a transaction. This can happen in various scenarios, such as during the creation of a delivery, picking, or other warehouse-related activities.
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or misspelled.
  Customer Not Created: The customer may not have been created in the system or may have been deleted.
  Inactive Customer: The customer may exist but is marked as inactive or blocked in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems (e.g., between Sales and Distribution (SD) and Warehouse Management (WM)).
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  
  Solutions:
  
  Verify Customer Number: Check the customer number for accuracy. Ensure that it is entered correctly without any typos.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify if the customer exists in the system and is active.
  Create or Reactivate Customer: If the customer does not exist, create it using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area). If the customer is inactive, reactivate it.
  Check for Data Synchronization: Ensure that the data is synchronized between the relevant modules. If there are discrepancies, you may need to run data consistency checks or consult with your SAP Basis team.
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, XD01, and VD01 for customer master data management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to Warehouse Management and Customer Master Data for best practices and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the WM502 error in SAP.