How To Fix WL828 - Work item &: Work item or task & locked for execution

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 828

• Message text: Work item &: Work item or task & locked for execution

What causes this issue?

The work item cannot be executed (processed) since either the relevant
single step task or the work item is currently locked against execution
via the controlling workflow.

System Response

Processing of the work item was stopped, the work item is not changed.

How to fix this error?

Unlock the relevant single step task or controlling workflow.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL828 - Work item &: Work item or task & locked for execution ?

  The SAP error message WL828 indicates that a work item or task is locked for execution. This typically occurs in the context of SAP Business Workflow, where a work item is being processed by a user or is in a state that prevents it from being executed by another user.
  Cause:
  
  User Lock: The work item is currently being processed by another user, and SAP locks it to prevent multiple users from executing the same task simultaneously.
  Technical Lock: The work item may be in a state that requires it to be locked for technical reasons, such as during a workflow execution or when a user is editing the task.
  System Configuration: There may be specific configurations or settings in the workflow that enforce locking mechanisms.
  
  Solution:
  
  Check Work Item Status: Verify if the work item is indeed being processed by another user. You can do this by checking the workflow log or using transaction codes like SWI1 (Work Item Selection) to see the status of the work item.
  Wait and Retry: If the work item is locked by another user, you may need to wait until that user completes their task. After some time, try to execute the work item again.
  Unlock the Work Item: If you have the necessary authorizations, you can unlock the work item using transaction SWI1 or SWI2_DURA. However, be cautious with this approach, as it may disrupt the workflow process.
  Check Workflow Configuration: Review the workflow configuration to ensure that the locking mechanism is set up correctly. If necessary, consult with your SAP Basis or Workflow administrator to adjust settings.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2 (Work Item Overview), and SWI6 (Workflow Log).
  Workflow Monitoring: Use transaction SWI1 or SWI2 to monitor and manage work items and workflows.
  User Authorizations: Ensure that you have the necessary authorizations to view and manage work items in the workflow.
  SAP Documentation: Refer to SAP Help documentation for detailed information on workflow management and error handling.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.