How To Fix WL820 - Work item &: Task & cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 820

• Message text: Work item &: Task & cannot be read

What causes this issue?

The attributes of the task cannot be read in the organizational model.

System Response

Creation of the work item or the requested action was terminated.

How to fix this error?

Check
whether the specified task is defined in the organizational model.
the validity date for the specified task in the organizational model.
the plan version in which you are searching for the task in the
organizational model.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL820 - Work item &: Task & cannot be read ?

  The SAP error message WL820, which states "Work item &: Task & cannot be read," typically occurs in the context of SAP Business Workflow. This error indicates that the system is unable to retrieve the specified work item or task, which can be due to various reasons. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Work Item Deletion: The work item may have been deleted or is no longer available in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the work item or task.
  Database Issues: There may be issues with the database that prevent the retrieval of the work item.
  Workflow Configuration: There could be a misconfiguration in the workflow definition or task settings.
  System Performance: High system load or performance issues may lead to temporary unavailability of work items.
  
  Solutions:
  
  Check Work Item Status: Use transaction code SWI1 (Work Item Selection) to check the status of the work item. If it has been deleted, you may need to investigate further.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the work item. You can check this using transaction SU53 to analyze authorization failures.
  Database Consistency Check: Perform a database consistency check to ensure that there are no issues with the underlying data. This may require the help of a Basis administrator.
  Workflow Monitoring: Use transaction SWI2_FREQ to monitor workflow instances and check for any errors or inconsistencies in the workflow configuration.
  System Performance: If the issue is related to system performance, consider checking system logs and performance metrics. You may need to optimize the system or schedule jobs during off-peak hours.
  Recreate the Work Item: If the work item is critical and cannot be retrieved, you may need to recreate it manually or through a workflow trigger.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Workflow Monitoring
  SWI6: Workflow Log
  SWU3: Automatic Workflow Customizing
  
  
  SAP Notes: Check SAP Notes related to workflow issues for any patches or updates that may address this error.
  Documentation: Review SAP documentation on workflow management for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.