How To Fix WL465 - Step &: Responsible agent '&' is not a possible agent of task &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 465

• Message text: Step &: Responsible agent '&' is not a possible agent of task &

What causes this issue?

No <DS:GLOS.3526B11CAFAB52B9E10000009B38F974>responsible agent</> could
be determined who is also a
<DS:GLOS.3526B11BAFAB52B9E10000009B38F974>possible agent</> of task
&V3& for the step with node number &V1& because of the specification
&V2& (from expression &V4&, which may be multiline).

System Response

All possible agents of task &V3& become
<DS:GLOS.3526B0BFAFAB52B9E10000009B38F974>recipients</> of the
associated work item.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL465 - Step &: Responsible agent '&' is not a possible agent of task & ?

  The SAP error message WL465 indicates that there is an issue with the assignment of a responsible agent to a task in a workflow. Specifically, the message states that the specified agent is not a valid or possible agent for the given task. This can occur in various scenarios, such as when the agent is not authorized, not assigned correctly, or when there are issues with the workflow configuration.
  Causes:
  
  Incorrect Agent Assignment: The agent specified for the task may not be correctly assigned in the workflow definition.
  Authorization Issues: The agent may not have the necessary authorizations to perform the task.
  Inactive User: The user assigned as the agent may be inactive or not exist in the system.
  Workflow Configuration Errors: There may be errors in the workflow configuration that prevent the agent from being recognized.
  Role Issues: The agent may not have the required roles assigned to them in the system.
  
  Solutions:
  
  
  Check Agent Assignment:
  
  Verify the agent assignment in the workflow definition. Ensure that the agent is correctly specified and is a valid user in the system.
  
  
  
  Verify User Status:
  
  Check if the user assigned as the agent is active. You can do this by going to transaction code SU01 and entering the user ID to check their status.
  
  
  
  Review Authorizations:
  
  Ensure that the agent has the necessary authorizations to perform the task. You can use transaction code SU53 to analyze authorization issues.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration using transaction code SWDD (Workflow Builder) to ensure that there are no errors in the workflow design.
  
  
  
  Role Assignment:
  
  Ensure that the user has the appropriate roles assigned that are necessary for the task. You can check this in transaction code PFCG.
  
  
  
  Test with Different Agent:
  
  If possible, try assigning a different user as the agent for the task to see if the issue persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SU01: User Maintenance
  SU53: Authorization Check
  PFCG: Role Maintenance
  
  
  
  Workflow Logs: You can check the workflow logs for more detailed information about the error. Use transaction code SWI1 to view workflow instances and their statuses.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the WL465 error message in your SAP system.