How To Fix WL322 - Background work item no. & has been running for more than 24 hours

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 322

• Message text: Background work item no. & has been running for more than 24 hours

What causes this issue?

Background work item no. &V1& was started on &V2& at &V3&. This was
more than 24 hours ago.

System Response

Workflow no. &V4& has been stopped.

How to fix this error?

If the background step should already have been completed, one of the
following situations may have occurred:
The method called may have been canceled (ABAP runtime error) or be in
an endless loop.
Check this using the <DS:TRAN.ST22>dump analysis</> or the
<DS:TRAN.SM50>process overview</>.
If the basic single-step task already has a terminating event, it may
be that this event either was not created or was not received by the
work item.
In this case, check the event trace, the RFC queue and the workflow
log.
More information can be obtained via <DS:TRAN.SWUD>diagnosis</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL322 - Background work item no. & has been running for more than 24 hours ?

  The SAP error message WL322 indicates that a background work item has been running for more than 24 hours. This typically suggests that the job is either stuck, encountering an issue, or is taking an unusually long time to complete due to various reasons.
  Causes:
  
  Long-Running Processes: The job may be processing a large volume of data or performing complex calculations that require more time than expected.
  Deadlocks: The job may be waiting for resources that are locked by other processes, causing it to hang indefinitely.
  Resource Constraints: Insufficient system resources (CPU, memory, I/O) can lead to slow performance or job failures.
  Database Issues: Problems with the database, such as slow queries or locks, can cause background jobs to run longer than anticipated.
  Code Issues: Bugs or inefficiencies in the ABAP code being executed can lead to excessive run times.
  Configuration Issues: Incorrect configuration settings for the job or the system can lead to performance issues.
  
  Solutions:
  
  Monitor the Job: Use transaction codes like SM37 to check the status of the job. Look for any error messages or logs that can provide insight into what is happening.
  Analyze the Job: Review the job's log and runtime statistics to identify any bottlenecks or issues. You can also check the database performance using transaction ST04.
  Terminate the Job: If the job is confirmed to be stuck, you may need to terminate it. This can be done in SM37 by selecting the job and choosing the option to cancel it.
  Check for Locks: Use transaction SM12 to check for any database locks that may be affecting the job. If locks are found, investigate and resolve them.
  Review Code: If the job is custom ABAP code, review the code for inefficiencies or potential bugs. Consider optimizing the code or breaking it into smaller, more manageable pieces.
  Increase Resources: If resource constraints are identified, consider increasing the system resources (CPU, memory) or optimizing the database performance.
  Schedule Jobs Appropriately: If the job is known to take a long time, consider scheduling it during off-peak hours to minimize the impact on system performance.
  
  Related Information:
  
  Transaction Codes:
  
  SM37: Monitor background jobs.
  SM12: Check for locks.
  ST04: Monitor database performance.
  ST22: Check for dumps that may be related to the job.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific job or transaction you are running.
  Performance Tuning: Consider engaging in performance tuning for long-running jobs, which may involve analyzing execution plans, optimizing database queries, and reviewing system configurations.
  
  If the issue persists after taking these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.