How To Fix WL265 - None of the selected user has access to myInbox

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 265

• Message text: None of the selected user has access to myInbox

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL265 - None of the selected user has access to myInbox ?

  The SAP error message WL265, which states "None of the selected users has access to myInbox," typically occurs in the context of SAP Workflow or SAP Fiori applications when a user attempts to access the myInbox application but does not have the necessary authorizations.
  Cause:
  
  Authorization Issues: The user does not have the required roles or authorizations to access the myInbox application. This can happen if the user is not assigned the correct roles in the SAP system.
  User Configuration: The user might not be properly configured in the system, or their user profile may be incomplete.
  Technical Issues: There could be technical issues related to the backend configuration or the connection between the Fiori front-end and the back-end system.
  
  Solution:
  
  
  Check User Roles:
  
  Ensure that the user has the necessary roles assigned. You can do this by checking the user’s role assignments in transaction code SU01 (User Maintenance).
  The user should have roles that include access to the myInbox application, typically roles related to SAP Workflow or specific business processes.
  
  
  
  Review Authorizations:
  
  Use transaction code SU53 to check for authorization failures after the user attempts to access myInbox. This transaction will show you the last authorization check and can help identify missing authorizations.
  If necessary, adjust the authorization profiles or roles to include the required permissions.
  
  
  
  Check User Configuration:
  
  Verify that the user is correctly set up in the system. Check for any missing information in the user profile that might affect access.
  
  
  
  Fiori Launchpad Configuration:
  
  Ensure that the myInbox tile is correctly configured in the Fiori Launchpad. Check the target mapping and the catalog assignments.
  Make sure that the myInbox application is properly registered and that the necessary OData services are activated.
  
  
  
  Backend Connectivity:
  
  If the issue persists, check the connectivity between the Fiori front-end server and the SAP back-end system. Ensure that the OData services required for myInbox are active and accessible.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to myInbox and Fiori applications for any specific configuration or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address specific issues related to myInbox access.
  Fiori Configuration Guide: Review the Fiori Configuration Guide for detailed steps on setting up and troubleshooting Fiori applications.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the WL265 error message.