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How To Fix WL211 - The workflow settings do not allow agent names to be displayed


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WL - Workflow: run-time messages

  • Message number: 211

  • Message text: The workflow settings do not allow agent names to be displayed

  • Show details Hide details
  • What causes this issue?

    The display of work item agents is deactivated by Customizing settings.

    System Response

    Padding characters are seen instead of names. Detail displays on name
    fields are surpressed.

    How to fix this error?

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message WL211 - The workflow settings do not allow agent names to be displayed ?

    The SAP error message WL211, which states "The workflow settings do not allow agent names to be displayed," typically occurs in the context of SAP Business Workflow. This error indicates that the system is configured in such a way that it does not permit the display of agent names for workflow tasks.

    Cause:

    The primary cause of this error is related to the workflow configuration settings in the SAP system. Specifically, it may be due to:

    1. Workflow Configuration: The workflow settings may be configured to hide agent names for security or privacy reasons.
    2. User Authorizations: The user may not have the necessary authorizations to view agent names in the workflow.
    3. System Settings: The system may be set up to restrict the visibility of certain information, including agent names, based on organizational policies.

    Solution:

    To resolve the WL211 error, you can take the following steps:

    1. Check Workflow Settings:

      • Go to transaction code SWU3 (Automatic Workflow Customizing) and review the workflow settings.
      • Ensure that the settings allow for the display of agent names. You may need to adjust the configuration if it is set to hide agent names.
    2. Review User Authorizations:

      • Check the user roles and authorizations assigned to the user encountering the error. Ensure that the user has the necessary permissions to view agent information in workflows.
      • You can use transaction code SU53 to analyze authorization issues after the error occurs.
    3. Consult with Basis or Security Team:

      • If you do not have the necessary access to change workflow settings or user authorizations, consult with your SAP Basis or Security team. They can help you adjust the settings or provide the necessary authorizations.
    4. Check Workflow Definitions:

      • Review the specific workflow definitions to see if there are any settings that explicitly prevent the display of agent names. This can be done using transaction code SWDD (Workflow Builder).
    5. Documentation and Notes:

      • Check SAP Notes and documentation for any specific guidance related to your version of SAP. There may be known issues or additional configuration steps required.

    Related Information:

    • Transaction Codes:
      • SWU3: Automatic Workflow Customizing
      • SWDD: Workflow Builder
      • SU53: Display Authorization Check
    • SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional context.
    • Workflow Documentation: Review SAP documentation on Business Workflow for best practices and configuration guidelines.

    By following these steps, you should be able to identify the cause of the WL211 error and implement a solution to allow agent names to be displayed in the workflow.

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