How To Fix WL022 - User & is not a permitted user for callback

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 022

• Message text: User & is not a permitted user for callback

What causes this issue?

An inbound XML response document always has to be connected with a
valid user/ password combination so that the SAP System accepts the XML
response document. You can define permitted users for the Web work
item. The logon to the SAP System has to be performed under these
users so that the content of the XML response document is also edited
from the Web work item.
However, the logon of the XML response document was performed under the
user &V1&, which is not one of the permitted users.

System Response

The XML response document is not edited and the Web work item is not
changed.

How to fix this error?

Check whether the user under which the logon took place is one of the
permitted users. Check whether the determination of the permitted users
gave the desired result. Note that the user for the Web activity also
has to be a possible user of the associated reference workflow.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.