How To Fix WK003 - No appropriate entries were found

SAP Error Message - Details

• Message type: E = Error

• Message class: WK - BPT: Messages integr. inbox

• Message number: 003

• Message text: No appropriate entries were found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WK003 - No appropriate entries were found ?

  Certainly! Here's a detailed explanation for the SAP error message WK003 - No appropriate entries were found:
  
  Error Message
  WK003: No appropriate entries were found
  
  Cause
  This error typically occurs in the SAP Workflow module when the system tries to find entries in a table or configuration but fails to locate any matching records. Common scenarios include:
  
  The workflow container or task is looking for organizational data (e.g., agents, roles, positions) but no valid entries exist.
  The workflow step is trying to determine the responsible agent but cannot find any suitable user or organizational unit.
  Missing or incomplete configuration in Organizational Management (OM) or Business Workplace settings.
  The workflow is triggered but the assignment rules or user determination rules do not return any agents.
  The relevant entries in tables like T77S0 (workflow customizing), SWW_USER_AGENTS (agents), or organizational data are missing or not maintained.
  
  
  Typical Situations Where WK003 Occurs
  
  When a workflow step requires an agent assignment but no agents are found.
  When the workflow container references organizational objects that are not maintained.
  When the workflow is started but the user determination rules do not find any users.
  When the workflow is triggered for a document or object that lacks the necessary organizational assignment.
  
  
  Solution
  
  
  Check Agent Assignment:
  
  Verify that the workflow step has a valid agent assignment.
  Use transaction PFTC to check the task and its agent assignment.
  Check if the user determination rules or organizational assignments are correctly maintained.
  
  
  
  Maintain Organizational Data:
  
  Use transaction PPOME or PO13 to check and maintain organizational units, positions, and persons.
  Ensure that the organizational objects referenced in the workflow exist and are active.
  
  
  
  Check Workflow Customizing:
  
  Use transaction SWDD (Workflow Builder) to check the workflow definition.
  Verify that the container elements and binding are correct.
  Check the agent assignment step and ensure it is configured properly.
  
  
  
  Check User Determination Rules:
  
  Use transaction SWI1 or SWI2_FREQ to analyze workflow logs and see why no agents were found.
  Review the user determination rules in transaction PFTC or SWU3.
  
  
  
  Check Business Workplace Settings:
  
  Ensure that the users have the necessary roles and authorizations to receive workflow tasks.
  Check if the users are active and have valid inboxes.
  
  
  
  Debugging:
  
  If the above steps do not resolve the issue, debugging the workflow agent determination logic may be necessary.
  Use transaction SWI1 to analyze the workflow log and identify where the agent determination fails.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWDD - Workflow Builder
  PFTC - Task Maintenance
  PPOME - Organizational Management
  SWI1 - Workflow Log
  SWI2_FREQ - Workflow Runtime Analysis
  SWU3 - Workflow Customizing Wizard
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent determination and organizational management.
  Example SAP Note: 000123456 (replace with actual relevant note from SAP Support Portal)
  
  
  
  Documentation:
  
  SAP Help Portal: Workflow Agent Determination
  SAP Library: Organizational Management and Workflow Integration
  
  
  
  
  Summary
  
  
  
  Aspect
  Description
  
  
  
  
  Cause
  Workflow agent determination fails due to missing or incorrect organizational or user data.
  
  
  Solution
  Maintain organizational data, check agent assignments, verify workflow configuration.
  
  
  Related Info
  Use transactions SWDD, PFTC, PPOME, SWI1; check SAP Notes and documentation.
  
  
  
  
  If you provide more context (e.g., which workflow or transaction triggers this error), I can help with more specific guidance.